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اردو
Resolved
Unable to place orders, BTC and gold quotes are closed, and customer service has not provided a direct response for five days.
Mediating Parties 
Exness
Issue
Others
Requirement
improve service
Settlement Amount
$1(USD)
Time
172day8hour
Mediation Status
Hong Kong06-05
Automatic completion after timeout 
距离交易商最新回复已经30个自然日,期间用户未做进一步操作，系统已自动变更为“已解决”状态。如对处理结果有异议，可重新发起反馈。
Sensitive Information
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Hong Kong2025-12-15
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-12-15
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-12-15
Start Mediation 
FX3400549499
FX3400549499From December 11th until now,
all MT4 and MT5 servers have been like this.
Customer service calls go unanswered,
online support avoids direct responses,
and email tickets receive no reply.
Help needed.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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No withdrawal is being processed, and customer service is unresponsive.
China
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