Dear Valued Client, Regarding your concern, we are pleased to confirm that the Withdrawal has been successfully processed. The initial withdrawal difficulty was caused by temporary maintenance of the cryptocurrency gateway. On April 21, our support team proactively assisted in submitting a withdrawal via an Alternative Method, which has now been accepted and is being processed.

The cryptocurrency withdrawal channel for my account has been closed. I have reported this to customer service multiple times, but they still do not handle my case and do not allow me to withdraw funds,