I was originally very angry about the slow withdrawal, but at 3 a.m. last Wednesday, crude oil plummeted and my stop loss order was not triggered, which led to a larger loss. The online customer service connected within 12 seconds, quickly froze the account and started order tracing. After verification, it was a technical failure that interrupted liquidity, and the loss was compensated within 48 hours.
Dear Valued Client, Thank you for your prompt feedback and for recognizing our emergency response efforts. We sincerely apologize for the inconvenience caused by the withdrawal delay and the stop loss not being triggered. Upon investigation, the issue was due to a technical failure on the liquidity provider’s side. We have since upgraded our system protection mechanisms and completed your compensation. The withdrawal process has also been optimized, and you are welcome to experience the improvements at any time. If you have any further questions, please don’t hesitate to contact me. Thank you once again for your understanding and continued support!
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I was originally very angry about the slow withdrawal, but at 3 a.m. last Wednesday, crude oil plummeted and my stop loss order was not triggered, which led to a larger loss. The online customer service connected within 12 seconds, quickly froze the account and started order tracing. After verification, it was a technical failure that interrupted liquidity, and the loss was compensated within 48 hours.
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