Dear Valued Customer, We highly value your feedback and would like to clarify the cost structure of the PRO account as follows: All EBC products use a floating spread system. The PRO account, being a low-spread account type, has trading costs divided into two components: 1. A floating spread based on real-time liquidity provider prices (e.g., the EUR/USD pair typically has spreads ranging from 0-1 pips, depending on market conditions at the time) 2. A commission of 6 USD per lot, which can be verified in your trading report Regarding your concern about information from customer service, if you could provide additional details, we would be happy to investigate and follow up promptly. Please note that EBC does not engage in any exaggerated advertising practices. Should you have further questions, please feel free to contact our online support team. Thank you for your trust and support.