Dear Valued Customer, The KYC process at EBC does not include a video interview step. If you have genuinely undergone identity verification via video, please send additional details to our email so our team can promptly verify and follow up on the matter. Please note that you should only register an account through our officially certified website to avoid unnecessary risks and issues. We conduct the KYC process to ensure the accuracy of customer information and the security of accounts, as well as to help us provide appropriate services in the future and minimize potential problems related to identity or account transactions. If you have any doubts or require further assistance later, you can always contact our customer service team through our website. We are happy to serve you with full dedication. Wishing you good luck and continuous success.