My withdrawal request has been pending for a week without processing. Customer service and email support only say to wait for the finance department's review. Since it's a direct deposit-to-withdrawal transaction, what exactly needs to be reviewed?

In April-May of this year, I deposited 30,000 USD. On June 10, 2025, due to a one-sided market trend, my account generated profits. Shortly thereafter, I received an email from the ThinkMarkets platform claiming I had engaged in illegal activities and notifying me that they would adjust my account balance and close my account! Not only did they seize my entire profit of 43,685 USD, but my request to withdraw the principal 30,000 USD has been ignored for three months! Over these three months, I repeatedly contacted ThinkMarkets demanding my principal and profits, yet the platform has completely ignored me with no response whatsoever! I even filed a complaint with the regulator—they are a scam platform and are not subject to legitimate oversight. Everyone, please stay away from this platform!!!!

Due to the withdrawal design not being very user-friendly, other aspects such as deposit speed, customer service speed, and being regulated by the FCA are still considered good, so an overall rating of average is given. Description of the non-user-friendly withdrawal issue: The withdrawal method involves first refunding the principal to the original credit card used for deposit, which is fine. However, if that credit card is no longer available and another withdrawal method is desired, proof of the card closure must be provided. Over a year ago, I deposited $10, which was lost. This time, I deposited $50 and made a profit of $10. However, since I have forgotten which credit card I used for the $10 deposit over a year ago and whether it was closed, ThinkMarkets customer service stated that they cannot retrieve the credit card details used for deposit. This poses a problem because even if you have accumulated profits, you cannot withdraw them until the refund of the principal is processed first, as per ThinkMarkets' policy. Therefore, to withdraw the profits, you must recall which credit card was used for the $10 deposit over a year ago, contact the credit card company to request records of the deposit and proof of card closure, and submit this information to ThinkMarkets official. Only then can the $10 be processed through another withdrawal channel. After completing this process, the remaining profits can be withdrawn through another channel. This design is quite non-user-friendly. Note: Attached is a conversation record with ThinkMarkets official customer service for reference.

One of the best broker i have ever seen love support team easy deposit and witharwals, low spread.

This is one of the best brokers in my opinion, with low spreads and very fast withdrawal speeds making it my choice.

I applied for withdrawal on September 3rd, but the platform doesn't process it. It's been delayed for a month. I don't know if this platform is delaying a lot of withdrawals, if someone has withdrawn successfully, could you please let me know?

My real experience on the ThinkMarkets platform: On August 29th, I deposited 200 USD, wanting to try trading. I found serious slippage and the experience was very poor, so on September 3rd, I applied to withdraw 188 USD. Little did I know that this was just the beginning of a nightmare! After applying for withdrawal, the customer service would only say 'processing', but the funds never arrived. To date, 22 days have passed, and not a penny of the 188 USD has arrived. I want to emphasize again: my trades are completely legal and compliant, with no violations. The platform keeps delaying and not processing, and in the end, they even blacklisted my principal! Facts have proven that ThinkMarkets has no intention of letting customers withdraw smoothly, the funds go in and can't come out. Everyone must be vigilant!

On August 29th, I deposited $200 into ThinkMarkets to test the platform, but encountered severe slippage and a poor experience. Consequently, I requested a withdrawal of $188 on September 3rd. Little did I know this was just the beginning of the nightmare—ThinkMarkets has no intention of processing withdrawals smoothly! After submitting the withdrawal request, customer service only responded with “processing,” and over seven days later, not a single cent of the $188 has been credited to my account. I must emphasize: all my trading activities were fully legal and compliant, with no violations whatsoever. Yet the platform has persistently delayed and refused to process my request, and ultimately even blocked my deposited funds! I urge everyone to be aware of the severe withdrawal risks associated with ThinkMarkets's platform. Please exercise extreme caution to avoid becoming a victim.

When opening the account in 2016, they didn't mention any account management fees. Then, without any notice, they secretly deducted the fees and claimed they could modify the agreement at will. They even said that to get the management fees refunded, you'd need to deposit another $1,000. Isn't this just the usual trick used in scams?

Hello FPA members, I am raising a serious issue with ThinkMarkets, a CFD brokerage regulated under FCA (UK), ASIC (Australia), CySEC (Cyprus), Withdrawal Request ID: 12D82 Method: Crypto Date Submitted: 15/08/2025 at 08:56 Status: Still pending after more than 5 days Here are the key issues: I provided all requested recordings, yet the withdrawal remains unprocessed. Whenever I contact support via live chat, I’m told the issue has been “forwarded to finance.” The finance team is completely unresponsive – I have sent countless emails to finance@thinkmarkets.com and received no reply. My account manager (Rivash Gudar) is also not communicating with me at all. This is not even about profits – my capital is not being addressed. This lack of transparency and refusal to process withdrawals raises serious compliance concerns under FCA client money rules (CASS) and equivalent obligations with ASIC, CySEC.

I am a new user. After making a deposit on 6/25/2025, I wanted to request a withdrawal on 7/30/2025, but it has been delayed continuously. Customer service does not respond, emails go unanswered—this is absolutely a confirmed scam platform.

Withdrawals usually take 5 hours to process, deposits take 10 minutes. No issues in 3 years, just a slight slippage—perfectly normal.