They said that using a Malaysian ID card, there would be a 20% promotional discount. They assured me that there would be no issues with withdrawals. I just deposited money and haven’t even made a trade. Why can’t I withdraw my money? My application submitted at the beginning of May is still under review. Isn't this a typical black platform?

Since April 29, my withdrawal request has not been processed. I'm using the official platform (not a phishing site)! I've emailed and confirmed with the official customer service! They asked for relevant information, which I've submitted weeks ago, yet my withdrawal is still not processed!

Not bad. At least they handled it for me. It took a month. At least the integrity is not bad.

I am writing to formally file a complaint regarding the broker "CBCX" (https://www.cbcx.com/) for failing to release capital, profits and rebates owed to my clients from Vietnam, Thailand, and Indonesia. I, operating under IB code 888303, registered an Introducing Broker (IB) account with CBCX on April 1, 2025. Prior to onboarding my clients, I submitted and disclosed our trading strategy to Mr. Henry Ooi Kheng Jin, the Malaysia-based account manager for CBCX. Mr. Henry consulted with CBCX’s top management in Taiwan—specifically Steven and Justin—who confirmed their approval and assured us there would be no issues regarding future withdrawals of capital, profits, or rebates. Based on their confirmation and assurances, I referred total 755 clients to CBCX from the aforementioned countries. Initially, operations proceeded smoothly. However, on April 25, 2025, my IB rebate account (888303) was suddenly suspended from processing withdrawals. Around the same time, my clients began experienc

Some people in the comments section said they couldn't withdraw funds? But I just withdrew and it arrived instantly. I have now updated to the new version of the CRM page, which is very clear. The withdrawal chart without data must be from the old version of the CRM, right?

It shows that the withdrawal is being processed, but the withdrawal records in the backend have all been deleted!

The platform process is quite standardized. There was a delay in withdrawal once because I uploaded incorrect information, but the customer service immediately reminded me to make up for it, and the funds were credited the next day. It is recommended to contact customer service as soon as possible when encountering problems, and the efficiency is still acceptable.

Laugh to death, the platform's anti-arbitrage mechanism is so strict that it would rather make mistakes and kill, right? Participated in the Malaysian activity, but the ID/IP did not match, and was treated as a suspicion of arbitrage. I had to provide a bunch of information, although it was troublesome, but finally managed to receive both profits and principal. It was a false alarm. I suggest that you directly write the rules clearly in the future, don't scare honest people.

I am a user from Malaysia and I have been trading on CBCX for a long time. Everything has been going smoothly. Withdrawals are fast and operations are convenient. I haven't encountered any problems this time. The platform has always been stable, and I hope it continues to be so.

After using it for half a year, the trading speed is very fast and the spread is also good. The only drawback is that RMB deposits are not accepted, but the deposit and withdrawal process is fast.

Although I had a small problem with withdrawing funds last Friday, it took me a few days to provide KYC documents. The company's verification process is indeed strict. The customer service said it is to avoid customers engaging in improper arbitrage. But I am a novice and the process of preparing the documents is also cumbersome. Fortunately, my customer service representative responded quickly, and the withdrawal was immediately credited after the supplementary submission. It turns out that they are so cautious for the sake of security. Now I feel more confident in trading~

I can't access anything through the verification link sent.