Hello, I have been trading on capital for a long time, l am a VIP member and ID verified from the first moment but suddenly my account was frozen with $200K stuck: "Sorry, your withdrawal is temporarily blocked. For more information, please contact KuCoin customer support. " The capitalhelpdesk sent me some kind of very private ECDD questionnaire which I filled and attached all the bank statements And... Nothing. No one is responding anymore.

Why can’t I withdraw my USDT ?

Their heatmap is really among the best where you see the current prices of stocks and other currencies

It is very interesting how I find latest news inside the app which I see as a really positive view regarding this broker 😄 💪

I have use alot of trading apps and site but something that makes capital.com better is the internetface with beautiful user experience and the fact that it makes trading better for users

very nice and interesting broker 🎉

I really like how the app operates it does giveaway time to time and I was lucky to even got $20 yesterday from them wow so interesting 😻

anyone please why can't I withdraw my money from capital.com 😥

I had problems with my account, i write to the app support and immediatly answered me… The service is very fast and the people are very patient. I recommend it to everyone . Thanks for your job and support

Good customer support and readily available at any time.

First withdrawal request on October 27, 2025, denied due to insufficient trading volume (less than three times the required amount), demanding additional margin deposits. Second withdrawal request on November 4, 2025, denied on grounds of money laundering, requiring another 5,000 USDT margin deposit. In short, they refuse to allow withdrawals and have frozen my account. I have invested a total of 22,987.5 USDT.

It constantly demands you deposit margin. My account originally had $13,122.47. When I tried to withdraw, they claimed my trading volume didn't meet the three-fold requirement and demanded I deposit 100% margin of $13,122.47 within seven days. I deposited the full $13,122.47 within the specified timeframe. but when I tried to withdraw again, I still couldn't get the total $26,244.94 out. Now they're demanding I deposit another $5,000 within 15 days, threatening to permanently freeze my account if I don't meet the deadline. I suspect even after paying the $5,000, I still won't be able to withdraw, and they've already frozen my account!

I can't withdraw money Inc I am trying to add new - old bank account (the same which I deposited from, but there was an informations reset), and I am still getting communicate "name_on_account is invalid". What's wrong?

Can’t withdraw even with no margin/ positive cash?

Why can't I withdraw my money?

I am writing to express my significant frustration and disappointment regarding a withdrawal from my account that has been pending for an excessive amount of time (15 days).

I’ve been trading with Capital for about six months. What attracted me was the ability to trade via TradingView and their mobile app. The starting conditions are comfortable — a minimum deposit of $20. I mainly trade indices; they offer 27 of them, which provides a good variety. The spreads are fair — floating, as is typical for CFDs, but without significant spikes. Leverage depends on the jurisdiction; mine is limited to 1:30.

I have decided to try trading at Capital because the minimum deposit is only around $20, which is very easy to accept. I opened a CFD account, starting with EUR/USD and indices, and the trading was good.

I use Capital.com as an additional broker. The main reason is the wide range of assets — over 3,000, including currencies, stocks, and cryptocurrencies. Leverage depends on the regulator; for my EU-based account, it’s 1:30. I used to trade via MT4, but switching to the web interface turned out to be surprisingly convenient.