Company Summary
Company Summary
Company Profile
Risk Warning
Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.
General Information
| Windsor Brokers Review Summary in 10 Points | |
| Founded | 1988 |
| Registered Country/Region | Cyprus |
| Regulation | CYSEC |
| Market Instruments | CFDs on forex, spot metals, spot commodities, spot indices, shares, ETFs |
| Demo Account | Available |
| Leverage | 1:30 |
| EUR/USD Spread | 0.2 pips |
| Trading Platforms | MT4 |
| Minimum deposit | $100 |
| Customer Support | 24/5 multilingual live chat, phone, email |
What is Windsor Brokers？
Windsor Broker Ltd, founded in 1988 and headquartered in Limassol, Cyprus, is an European brokerage firm that has been providing financial services to retail, corporate and institutional investors worldwide for many years, offering a wide range of financial instruments, including Forex, commodities, indices, and shares, as well as a variety of trading platforms and trading tools. Windsor Brokers Ltd is licensed and regulated by the Cyprus Securities and Exchange Commission (CySEC, No. 030/04).
In the following article, we will analyze the characteristics of this broker from various aspects, providing you with simple and organized information. If you are interested, please read on. At the end of the article, we will also briefly make a conclusion so that you can understand the broker's characteristics at a glance.
Pros & Cons
| Pros | Cons |
| • Regulated by CySEC | • Difficulties with withdrawals reported |
| • Negative balance protection | • Limited payment methods |
| • Wide range of trading tools | • Clients from the USA, Japan and Belgium are not accepted |
| • MT4 for all devices | • Limited info on accounts |
| • Low spreads and commissions | |
| • Wide product portfolios | |
| • Demo accounts available |
Windsor Brokers Alternative Brokers
BlackBull Markets - offers a range of trading instruments and account types, but has limited educational resources and customer support options.
Eightcap - offers a variety of trading platforms and a good selection of educational resources, but some users have reported slow withdrawal times.
FOREX TB - provides a user-friendly platform, strong customer support, and educational resources, but has limited trading instruments available.
There are many alternative brokers to Windsor Brokers depending on the specific needs and preferences of the trader. Some popular options include:
Ultimately, the best broker for an individual trader will depend on their specific trading style, preferences, and needs.
Is Windsor Brokers Safe or Scam？
Regulation by a reputable authority like Cyprus Securities and Exchange Commission (CySEC) is a positive factor indicating that Windsor Brokers is a legitimate broker. Additionally, the fact that they offer negative balance protection is also a plus for traders.
However, the reports of some users having difficulty withdrawing funds is a cause for concern and suggests that the broker may have some operational issues that need to be addressed. Therefore, it is important to exercise caution and conduct thorough research before deciding to trade with Windsor Brokers.
Market Instruments
CFDs on forex, spot metals, spot commodities, spot indices, shares, ETFs are all available at Windsor Brokers. The broker allows clients to access a huge range of trading markets. Therefore, both beginners and experienced traders can find what they want to trade with Windsor Brokers.
Accounts
Demo Account: Windsor Brokers provides a demo account that allows you to try out the financial markets without the risk of losing money.
Live Account: Windsor Brokers does not provide much real account information, so how much is require for the minimum initial deposit is not clear yet.
Leverage
The maximum leverage offered by Windsor Brokers is only 1:30, which may seem too low to you. Margin requirements for professional clients based on 1:100 leveraged accounts. Other leverages are available to Professional Clients only.
In reality, those leverage of up to 1:500 or even 1:1000 are all from unregulated or offshore regulated brokers, and as we know, offshore regulation is much less strict regulation. For brokers that are formally regulated by the major regulatory bodies, they can only offer leverage of 1:30 or 1:50 at best, which is sufficient for the novice Forex trader. Lower leverage reduces the potential gains on trades, but more importantly, it reduces much of the risk. We recommend that you always keep your account risk at 2% or less.
Spreads & Commissions
It is commendable that in the trading instruments interface, Windsor Brokers provides a detailed table showing the spreads, margin requirement, pip value, and stop levels of various instruments in various accounts in detail, which greatly facilitates customers' inquiries and comparisons.
Below is a comparison table about spreads and commissions charged by different brokers:
| Broker | EUR/USD Spread | Commission per Lot |
| Windsor Brokers | 0.2 pips | $0 |
| BlackBull Markets | 0.8 pips | $6 |
| Eightcap | 0.6 pips | $3.50 |
| FOREX TB | 0.7 pips | $0 |
Note: Spreads can vary depending on market conditions and volatility.
Trading Platforms
Windsor Brokers offers traders the popular MT4 trading platform for PC, Mac, WebTrader, Android, iPhone, Android Tablet and iPad, which is ideal for all traders, whether they are professional traders or beginners. MT4 trading platform features powerful charting capabilities, a large number of indicators and algorithmic trading features, a user-friendly interface, a dynamic security system, and multi-terminal functionality. The platform supports computer, multi-account terminal, web, mobile, and tablet terminals.
See the trading platform comparison table below:
| Broker | Trading Platforms |
| Windsor Brokers | MT4, WebTrader |
| BlackBull Markets | MT4, MT5, WebTrader |
| Eightcap | MT4, MT5, WebTrader |
| FOREX TB | MetaTrader 4 |
Trading Tools
Windsor Brokers provides a variety of trading tools to its clients to help them make informed trading decisions. These tools include market analysis and commentary, an economic calendar, and information on market holidays. Additionally, the broker offers several Forex calculators, such as Profit, Margin, Pip, Fibonacci, and Pivots calculators, which can be useful in managing risk and determining potential profits. By providing these trading tools, Windsor Brokers aims to empower traders with the necessary knowledge and resources to navigate the financial markets.
Deposits & Withdrawals
In terms of deposits and withdrawals, Windsor Brokers offers these payment methods: Credit/debit cards (Visa/MasterCard), WebMoney, Wire Transfer, Neteller and Skrill.
Windsor Brokers minimum deposit vs other brokers
| Windsor Brokers | Most other | |
| Minimum Deposit | $100 | $100 |
The broker does charges fees for deposits and withdrawals, which vary on the payment method. All deposits are processed on the same day, while most withdrawals can be processed on the same day with the exception of wire transfer withdrawal.
More details concerning deposit/withdrawal fees and processing time can be found in the table below:
| Payment Options | Fee | Processing Time | ||
| Deposit | Withdraw | Deposit | Withdraw | |
| Credit/debit cards (Visa/MasterCard) | 3% | $/€/£3/transaction | Same day | Same day |
| WebMoney | 0.8% | 0.8% | ||
| Wire Transfer | Vary | Vary $0-30 | Vary | |
| Neteller | 3% | $/€/£3/transaction | Same day | |
| Skrill | 3% | 1% - min $/€/£3£ | ||
See the deposit & withdrawal fee comparison table below:
| Broker | Deposit Fees | Withdrawal Fees |
| Windsor Brokers | Vary on the method | Vary on the method |
| BlackBull Markets | None | None |
| Eightcap | None | None |
| FOREX TB | None | None |
Note: It's important to keep in mind that fees may vary based on the payment method and currency used. Please refer to the broker's website for the most up-to-date information.
Customer Service
Below are the details about the customer service.
Service Hour: 24/5
Live Chat/Fill in Contact Form
Email: support@windsorbrokers.eu
Phone: +357 25 500 700
Fax: +357 25 500 555
Address: Spyrou Kyprianou 53, Windsor Business Center, 3rd Floor, Mesa Geitonia, 4003 Limassol, Cyprus,
Or you can also follow this broker on some social media platforms, such as Twitter, Facebook, Instagram, YouTube and Linkedin.
Overall, Windsor Brokers' customer service is considered reliable and responsive, with various options available for traders to seek assistance.
| Pros | Cons |
| • 24/5 multilingual customer support | • No 24/7 customer support |
| • Multi-channel support | |
| • Live chat available | |
| • Quick response time for customer inquiries |
Note: These pros and cons are subjective and may vary depending on the individual's experience with Windsor Brokers' customer service.
Education
Windsor Brokers offers a variety of educational resources to help traders improve their skills and knowledge. They have a video library that covers topics such as technical analysis, risk management, and trading strategies. They also have a glossary of trading terms and an ebook library that covers a range of topics such as trading psychology, fundamental analysis, and more. These educational resources are available for free to all clients of Windsor Brokers.
User Exposure on WikiFX
On our website, you can see that some users have reported unable to withdraw. Please be aware and exercise caution when investing. You can check our platform for information before trading. If you find such fraudulent brokers or have been a victim of one, please let us know in the Exposure section, we would appreciate it and our team of experts will do everything possible to solve the problem for you.
Conclusion
Windsor Brokers is a regulated broker that offers access to multiple markets and trading platforms, as well as a range of trading tools and educational resources. The broker's negative balance protection is a positive feature that helps protect traders from incurring losses beyond their deposited funds.
However, some users have reported difficulties with withdrawals, which may raise concerns about the broker's reliability. Overall, Windsor Brokers appears to be a reputable broker that offers a good range of services, but potential traders should carefully consider the reported withdrawal issues before deciding to open an account.
Frequently Asked Questions (FAQs)
| Q 1: | Is Windsor Brokers regulated？ |
| A 1: | Yes. It is regulated by Cyprus Securities and Exchange Commission (CYSEC). |
| Q 2: | At Windsor Brokers, are there any regional restrictions for traders？ |
| A 2: | Yes. It does not accept clients from the USA, Japan and Belgium. |
| Q 3: | Does Windsor Brokers offer demo accounts？ |
| A 3: | Yes. |
| Q 4: | Does Windsor Brokers offer the industry-standard MT4 & MT5？ |
| A 4: | Yes. It supports MT4. |
| Q 5: | What is the minimum deposit for Windsor Brokers？ |
| A 5: | The minimum initial deposit to open an account is $100. |
| Q 6: | Is Windsor Brokers a good broker for beginners？ |
| A 6: | Yes. It is a good choice for beginners because it is regulated well and offers various trading instruments with competitive trading conditions on the leading MT4 platform. Also, it offers demo accounts that allow traders to practice trading without risking any real money. |
FX5838435162
Hong Kong
I opened an account (8179580) on the Windsor Brokers forex trading platform. On November 16, 2024, I deposited $3000, then another $3000 on November 17, 2024. As a novice, I handed all operations to Li Yuancheng. Both trades burst. On November 27, 2024, I deposited another $1000, which is not visible in my main account. Li Yuancheng told me this $1000 is in another small account he opened for me. Windsor's customer service confirmed that I had deposited $7000 in three transactions. I have transfer records and voice recordings. I applied for two withdrawals, one for $10,000 (on December 11, 2024, at 9:46:27), and a second for $110354.63 (Submitted on January 7, 2025 at 5:12:21). As the first $10,000 withdrawal could not be processed, by January, Li Yuancheng ceased all trades and attempted to withdraw everything. His company never processed it. He told me to wait patiently and that the money wouldn't be less, then said it would be ready after the Spring Festival, then the Qingming Festival, neither turned out to be true. He then explained the money has to "settle" for one year in the center before it could be withdrawn. Now, my loans are overdue, and I'm facing legal proceedings. Li Yuancheng is now unreachable by phone or WeChat.
Exposure
炒汇十多年
Hong Kong
I'm talking about Windsor Brokers in Malaysia. They won't let you withdraw your profits!
Exposure
usher1426
India
I regret opening an account with this broker,slow and very long deposits and withdrawal. You can't also withdraw any amount less than $20 . So after taking $1 loss you can't withdraw the rest.
Exposure
Dan2016
Singapore
I deposited $150 on November 5th, and the deposit also required verification of my personal operation. I earned another $150 in three days and withdrew the profit over the weekend. Throughout the withdrawal process, Windsor Brokers maintained professional service, with the key highlight being lightning-fast withdrawals. I give this service standard a perfect 10/10 rating.
Positive
FX2490054521
Hong Kong
Never use this platform, they don't withdraw profits.
Exposure
FX1892629163
Hong Kong
They find various reasons not to withdraw funds, sometimes saying there is an account exception, sometimes saying there is a bank card filling error.
Exposure
王小乖
Hong Kong
Pending orders, severe losses
Exposure
王小乖
Hong Kong
Significant losses due to someone else trading on the account.
Exposure
都市岸线
Hong Kong
Account opening bonus, but unable to cash out after uploading all required documents
Exposure
微笑39869
Hong Kong
A long position and a short position on December 18, 2024 were forcibly closed as soon as I woke up in the morning. I can't believe they are doing the same thing after 2 years.
Exposure
FX2328337745
Hong Kong
As a client of Windsor Brokers, I invested $50,000 in August 2023, trusting in the financial market, and subsequently made two additional deposits, bringing my total investment to $131,000. As a legitimate investor, I strictly adhered to the trading rules. By April 2024, my account balance had reached $160,676.20, and I decided to withdraw my funds and leave the platform. However, my three attempts to withdraw were unreasonably denied, and Windsor never provided any clear explanation. The situation worsened when I contacted their so-called "account manager," who refused to communicate via email and insisted on phone calls only. He offered to return only my most recent deposit of $42,000! They attempted to erase the profits I earned through trading and refused to return my principal amounting to $118,676 in total. Windsor claimed that I had "changed my original trading strategy," thus invalidating my trading results. However, when I requested specific data or evidence, they repeatedly refused. This is utterly unreasonable and baseless authoritarian behavior! Faced with my queries, Windsor Brokers showed no remorse and scoffed at my threats to contact their regulatory body. They believe that investors' voices are insignificant and will not attract regulatory attention. In August, due to an urgent need for funds, I was forced to contact Windsor Brokers again. I could only request the return of my principal for the time being while postponing discussions about my profits. After three weeks of lengthy phone negotiations, Windsor Brokers agreed only to return $90,000—far less than what I initially invested. The account manager threatened me by saying that $90,000 was the maximum authority granted by their senior management; if I did not accept it, they would use extreme measures to erase both my principal and profits! Reluctantly accepting this unjust ultimatum, I later discovered that once the withdrawal was completed, they immediately locked my account, completely depriving me of any rights to further pursue justice! This is blatant fraud! Windsor Brokers has no right whatsoever to withhold funds that rightfully belong to me—not even the principal!!! After consulting with legal advisors and industry professionals, it's clear that Windsor's actions violate basic financial trading regulations. My patience has run out; I will pursue legal action to reclaim the $70,676 rightfully owed to me! Windsor Brokers—a non-transparent and irresponsible company—will eventually be exposed by regulatory authorities and society. I urge all investors to be vigilant and not be deceived by such unscrupulous platforms. If Windsor Brokers does not promptly return my funds, I will continue pursuing legal action and raise awareness about their fraudulent activities. Investors, please stay alert and avoid becoming another victim!
Exposure
FX9926064720
Hong Kong
It's been half a month since I requested a withdrawal, and it hasn't been processed yet; the response is always that it's "under review." My account number is 8173865. I inquire daily, and customer service perpetually states it's still under review. Reviewing five transactions for half a month is outrageous. Unfortunately, I made money on the first day, and the platform has been looking for every possible way to cause trouble, demanding various documents and a photo with a QR code. However, I haven't violated any rules; the platform is simply withholding my withdrawal under the guise of "review." That’s all they can resort to. My trading records are here for anyone knowledgeable in trading to see clearly. Reviewing five transactions for half a month is purely to harass me. After making a few thousand dollars, they've even taken my initial capital. They also stopped replying to my emails.
Exposure
FX3210025938
Hong Kong
I heard from a friend that Windsor is good, so I opened an account to trade gold. On June 25th, I deposited 99000 USDT. After a period of trading, my account reached 147964 USDT. Then I wanted to withdraw the profits, but the platform has been refusing to process the withdrawal. The platform also contacted me by phone, but they kept saying it's under review and did not inform me when I can make the withdrawal.
Exposure
炒汇十多年
Hong Kong
At noon on October 20, 2023, I received a call from 0035725880369 Cyprus saying that I violated the rules and terminated the cooperation with me and the agent account. In the afternoon, all the funds in my and the agent account were cleared, and the accumulated funds were 110,977.64 US dollars. I opened an account on October 27, 2022, with account number 8111211, and I could withdraw money normally. I traded with more than 50,000 US dollars, and later withdrew more than 100,000 US dollars. I think Windsor Brokers is an old platform with safe funds, so I want to make more money. But on October 20, when I still had 105,646.49 US dollars in my account, my account was cleared and a reason was found to say that I violated the rules. I have been using it for more than a year, and the platform usually didn't say anything. Because there was a lot of money in my account, they were afraid that I would withdraw money, so they used this method to treat me. I hope investors pay attention to the risks of foreign exchange trading. I hope someone can tell me what to do in this situation? Thank you all.
Exposure
Dellry
Peru
Windsor Brokers, man, they've got it all! Tight spreads and excellent customer support that's always there to help. Whether you're a beginner or a pro, they've got your back.
Positive
张先生5732
Hong Kong
When customer made money, the account was cleared. The customer service said that the trading method is not acceptable so they close the account. When losing money, the trading method is the same, and it is fine. When customer makes money and wants to withdraw it, they can not stand it...
Exposure
但是1351
Hong Kong
No withdrawals are allowed when you make a profit. They don’t accept customer operations and clear customer funds at will. It’s fine if the customer losses money, but they won’t allow withdrawals when customer makes a profit. This is a very deceptive platform, don’t be fooled.
Exposure
FX1483284817
Japan
Honestly, my experience here has been okay. The high leverage is a bit intense for me—great when things go well but a real headache when they don’t. It's not the best fit for everyone, especially if you're not into taking big risks.
Neutral
老妖怪
Hong Kong
I deposited $2,999 into Windsor Brokers on April 30, 2024, and made a profit of $1,217 through trading. Currently, my withdrawal requests have been consistently denied. According to the salesperson, my account is under risk control. It has been over ten days since I first requested a withdrawal in early May; surely risk control is not a valid reason for refusing withdrawals. Having worked in the forex industry for many years and being friends with staff at multiple Windsor Brokers offices, I truly do not wish to escalate this issue over such a matter. As an established platform previously expelled following complaints, Windsor Brokers should not continue these practices with client funds. I demand that the platform promptly review and approve the withdrawal of my account balance of $4,216.
Exposure
Danielchan
Singapore
Withdrawal through Skrill and Neteller are super fast, and I got my money within 20 minutes. Windsor Broker, you are the best! (★ ω ★)❤❤❤
Positive
Arjun Kapoor
India
Windsor Brokers's mt5 works me very well, fast order execution, no glitches at all. I can absolutely give it five stars⭐⭐⭐⭐⭐
Positive
Benneat
Argentina
The experience I've had with this broker is quite bewildering. I made a deposit through their cryptocurrency option and it's beyond comprehension as to how my deposit got misplaced. After multiple exchanges over email, I mustered up my confidence to test the waters again and proceeded to wire transfer another deposit. I thought their smooth performance during previous exchanges would continue but it was not to be. I attempted another wire transfer deposit to NAB; same bank details, but now they seem to be oblivious as to where my money has gone. I am now considering initiating an investigation through my bank. This is a situation I had never encountered before, not even with unregulated brokers.
Neutral
微风4311
Hong Kong
I am Wang Geng, with account 8167081. I traded one-sided market normally, got no withdrawals for profits. (Afterwards, they temporarily found a reason to say that I was hedging, but I do not accept it!) I would like to reiterate: I am a unilateral normal manual transaction, and the profit and loss all depend on the market!
Exposure