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FX2199019902
Singapore
I am a registered user of your FXGT platform, my account is: [448639]. I have long been a loyal user of your platform, always adhering to the rules. This complaint is mainly against two associated serious issues: One, the platform unreasonably rejects my legal withdrawal request without any reasonable explanation or evidence. The origin of the fund is completely legal and compliant. However, after submitting the withdrawal request, it was not transferred in time as before, but was rejected by the platform. I immediately contacted online customer service for the reason, and the response was perfunctory, claiming a violation of terms and conditions. When I asked the customer service to specify: 1. Which platform rule was violated? 2. What does the so-called violation refer to? Please provide solid evidence. For the above critical issues, customer service could not give a direct, specific reply, but shirked the issue with "this is a system judgment, we cannot intervene". This groundless rejection is essentially an unreasonable encroachment on my legal property rights by the platform. Two, the platform unilaterally and compulsorily restores my account login permission, trying to "cold deal" with the issue without resolving the withdrawal issue. After the withdrawal was rejected, my account was temporarily unable to log in or function limited. But what is infuriating is that the platform unilaterally closed my account login permission without any communication and without any solution to the withdrawal problem. My demands are: 1. Immediate unfreeze of funds: Require the platform to immediately lift the freeze on the funds (1957.11) in my account, and complete the withdrawal operation, allowing the funds to successfully reach my binding account. 2. Provide written explanation: Request the platform to provide an official, credible written explanation for this "unreasonable refusal to withdraw" and "abnormal account control" incident, explaining the specific and true reason for the initial determination of account abnormalities. 3. Formal apology: Require the platform to formally apologize for the time cost, mental distress, and rights damage caused by this incident. This incident has severely damaged my trust in your platform, and it has caused me to seriously doubt your platform's fund security and user rights protection mechanism. I will have to take the following measures to protect my rights: • Report to the State Market Supervisory Administration, the China Internet Finance Association, and other related departments. • Expose this issue through the Consumer Association, media, and other channels. I look forward to your serious handling and prompt reply.
Exposure
10-10
Casamingos
Philippines
This broker is a scam. I can imagine they make a lot from slippage as commision. Their slippage is really severe at ond time that my account got blown few minutes after I opened a XAU/USD trade. I was so devasted as it has never happened before. My trading career took a hit from that event. Newbies, stay away from FXGT with every power you have. You will end up losing money my friend.
Exposure
09-09
sarphes
India
I entered 0.9 lots of gold and got a profit of 1089.37$ but then FXGT called me in violation because I was trading with another account. They placed an order of 1.02 lots and got negative 1400$ and revoked my profit. The order entry time is different, the profits and negative numbers are different but they say it's the same person, which is absurd.
Exposure
08-27
鎧
Taiwan
Deposit Experience ★★★ Trade Execution ★★ Customer Service ★★ Withdrawal Smoothness ★ Platform Stability ★★ Tools & Product Support ★★★ Compliance & Security ★★ Multilingual Support ★★ Educational Resources ★★★ Customer Satisfaction ★
Neutral
08-07
FX1944786816
Thailand
Does not pay
Exposure
02-16
FX1529876739
Thailand
I have made a profit from trading, which is usually a loss, so I withdrew the money and was denied the withdrawal and had the profits from trading deducted. When I made a profit, it was considered a violation and against the rules. I confirm that I did not do anything against the rules. I request evidence of the actual deduction of profits. I do not accept this judgment and I appeal in all cases.
Exposure
01-16
FX1529876739
Thailand
Due to making a profit from trading gold, I decided to withdraw the money. However, my withdrawal request was rejected and all the profits I made were deducted, causing me losses. Then, the notification stated that the profits were deducted due to violating trading rules, even though I didn't do anything wrong. The broker made a wrong guess and banned the profits, which is a scam. Profit = Violation of rules, Loss = Compliance with rules, and there is no compensation.
Exposure
2024-12-23
FX3801720127
Thailand
Profits from trading are seized unfairly.
Exposure
2024-12-20
FX3801720127
Thailand
Did not receive fairness
Exposure
2024-12-20
Ha Manh
Vietnam
Hello. I am Mạnh Hà Trader from Vietnam. On August 16, 2024, I registered an account with FXGT and received a 30% bonus for trading. After achieving a total profit of 611 USDT, I placed a withdrawal order. However, on August 17, 2024, the platform rejected my withdrawal order and subsequently deducted -494.18185476 USDT from my account, leaving me with 117 USDT. They then sent me a fraudulent email using two registered Gmail accounts. I assure you that this information is completely untrue. I only trade using Wi-Fi at home and 4G network. - After providing evidence and attempting to withdraw 117 USDT, the platform approved and claimed to have resolved my issue. So, I would like to ask, where is the remaining -494.18185476 USDT? That is the profit I tried to trade for and the platform found a reason to prevent me from withdrawing more. - I can provide additional transaction history images if the platform accuses me of fraud. I sincerely hope to resolve the issue of the profit that FXGT has deleted from my account. I hope you won't just focus on 500 USD.
Exposure
2024-08-19
Ha Manh
Vietnam
This market scam. You guys should carefully when trading here
Exposure
2024-08-19
Ha Manh
Vietnam
FXGT was deleted all my profit and my trading account. People looking for new trading platform should consider joining FXGT.
Exposure
2024-08-19
FX2670063715
Vietnam
Expose the fraudulent FXGT exchange, on July 26, 2024, I registered an account at FXGT exchange. After that, I made profitable trades of $1150. Then I placed a withdrawal order. After a while, I found that all the money in my MT5 account was deducted. I went to the homepage of the exchange to check, and I found that all my money and transaction UID were completely erased. At the same time, the exchange also locked all my MT5 UIDs, and I couldn't log in anymore. When I asked the exchange, they replied that it was due to fraud during the trading process, so the exchange confiscated the money.
Exposure
2024-08-04
wave802
Thailand
The closed price of audnzd: 1.11212 The market closing price of Swap is audnzd 1.1102. The price was tricked and went over 100 points for both orders. The balance before the market closed was $400, even though the orders were automatically closed even though the price had not reached.
Exposure
2024-07-26
FX1686198408
Cyprus
I'm satisfied because the response from the agent was like using one stone to kill two birds. Very helpful
Positive
2024-06-14
Yavuz
Turkey
I had been actively using FXGT.com for 2 years and my account continued to be negative (lost). Recently, I started making money in my account and they suddenly closed my account by sending an e-mail one night. There is a total of 4098usd in my account and they deleted my 4098 dollars. I can't reach them at all because they closed my account. I created a complaint form, but no one responded even though 1 month had passed. In short, if you want to lose money, fxgt.com is the right choice. They do not allow you to withdraw money if you make a profit.
Exposure
2024-05-22
Michael Davies
New Zealand
This FXGT.COM is amazing!!! They offer generous bonus, and l just love it!!! 🎉🎉🎉
Positive
2024-05-16
FX2180127290
Vietnam
Quickly avoid the FXGT exchange, it is a scam that does not pay investors. When you send a complaint email, they give reasons like trading at the same time as some random account, different lot sizes, different profits. They claim that even though hundreds of people place orders in the same day, they are all from the same person. The owner of the exchange even has two Facebook accounts.
Exposure
2024-07-05
Liam Hugh
United States
Been trading for about four months, doing a mix of scalps and swings. I gotta say, out of the four brokers I work with, FXGT.com definitely stands out. Their trading conditions are pretty solid overall. Execution times are speedy, and the spreads on major USD and EUR pairs are really good. I've got a small to mid-sized ecn account with them, and I've made two withdrawals so far. Each time, the funds were processed within 24 hours of my request. Oh, and here's a pro tip: if you submit your withdrawal request during their office hours, it goes through even faster. So yeah, I'm quite happy with my experience with FXGT.com so far.
Positive
2024-04-30
Burcu
Turkey
I sent $1300 and made a small profit from my gold transaction, then I requested to withdraw my entire balance. This fraudulent institution sent me an e-mail and stated that they deleted the profit I made. When I requested to withdraw my 1300 dollars, they sent it, but they deleted the profit I made without contacting me without any proof. I will write this constantly so that everyone can see what a fraudulent institution this institution is.
Exposure
2024-04-23