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Score

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.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The WikiFX Score of this broker is reduced because of too many complaints!

Dukascopy Bank

Switzerland | Above 20 years | Environment A |
ECN Account Regulated in Japan | Retail Forex License | MT4 Full License | Global Business | High potential risk

https://www.dukascopy.com/swiss/english/home/

Website

Rating Index

Environment

Environment

A

Average transaction speed (ms)

1003.8 Poor

MT4/5

Full License

Dukascopy-live-1

MT4
15

Capital Ratio

Perfect

Capital

$ 775,194 (USD)

Influence

A

Influence index NO.1

United States 5.48
The WikiFX Score of this broker is reduced because of too many complaints!

Environment

Speed:D

Slippage:AAA

Cost:AA

Disconnected:D

Rollover:AAA

MT4/5 Identification

MT4/5 Identification

Full License

15
Server Name
Dukascopy-live-1 MT4
Server Location

Capital Ratio

Capital Ratio

Perfect

Capital

$ 775,194 (USD)
Ranking in Japan: 15 /414
815.7%
非常好

Influence

Influence

A

Influence index NO.1

United States 5.48
Surpassed 75.30% brokers
Biz Area Search Statistics Advertising Social Media Index

Contact

+41 22 799 4888
info@dukascopy.jp
https://www.dukascopy.com/swiss/english/home/
Route de Pré-Bois 20 ICC, Entrance H 1215 Geneva 15 Switzerland
VPS Standard
No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2025-09-09
  • WikiFX has received a total of 22 user complaints against this broker, please be aware of the risks and do not be scammed!

Basic Information

Registered Region
Switzerland
Operating Period
Above 20 years
Company Name
Dukascopy Bank SA
Abbreviation
Dukascopy Bank
Company employee
300
Contact Number
+41227994888
Company address
Route de Pré-Bois 20 ICC, Entrance H 1215 Geneva 15 Switzerland

ALIQAYS

Unverified

Iraq

I deposited an amount and it was not approved. I waited more than a week. The support does not provide any accurate information regarding the deposit. I send proof of the deposit and the request is not approved after the amount was withdrawn to the account. Now I am trying I contacted support and got no answer

Exposure

2023-11-13

La86151

Unverified

Hong Kong

He accused me of scamming him, and asked the fake platform to block my account. Later, the platform disappeared, unable to withdraw funds, and took my photos and videos, forcing me to repay. He even claimed to have a woman.

Exposure

2022-09-15

FX5721867832

Unverified

Hong Kong

The customer service rejected withdrawal for many reasons and asked for taxes. I lost about 70000.

Exposure

2021-10-08

Aderwar

Unverified

Turkey

Dukascopy Bank is a great choice for traders who want access to a wide range of tradable assets. They offer a diverse portfolio, making it easy to diversify your investments. Plus, their minimum deposit is very reasonable, making it accessible to traders of all levels.

Positive

2024-07-16

Sok Chan

Unverified

Cambodia

Been with these guys for years - hands down the best forex broker I've ever used. Never had any issues, no matter your trading style - scalping, news, spikes, you name it. Here's the kicker: you make money, it goes straight to your real, Swiss bank account. None of that shady stuff. Even if something goes wrong, your own account manager jumps in to help. Seriously, five-star service all around!⭐⭐⭐⭐⭐

Positive

2024-05-08

Anas FX

Unverified

Cyprus

When it came to the spread and commission 'bishops', Dukascopy played a strong game. Trading the classic EUR/USD pair, I observed the spreads consistently lining up within a comfortable range of 0.7-1.0 pips during high-liquidity hours. A memorable move in my trading game was when Dukascopy's accurate trading signals spotted a winning opportunity with a bearish shift in the AUD/JPY pair. Their swift order execution allowed me to lock a short position, turning the tide in my favor!

Positive

2023-12-01

Brewster108

Unverified

Singapore

customer service here might not exactly match the "24/7 support" offered by some other banks, but the quality and speed of their responses more than make up for it. In a field where problems can crop up for any number of reasons, having the certainty that a competent support network is on standby is a great reassurance.

Positive

2023-11-30

源3119

Unverified

Belarus

I lost connection when logging into my Dukkascopy account frequently, but the support staff did not give me any solutions all the time. I guess they only care about themselves.

Neutral

2023-02-22

FX1200429457

Unverified

Colombia

I think this Dukascopy is nothing more than a scammer under the banner of the so-called forex broker... I see that some people have already been scammed.

Positive

2023-02-13

A汇丰名慕陶瓷--钟洋15520993535

Unverified

Hong Kong

The website of this company looks quite serious, but I saw his real side on wikifx-a complete foreign exchange liar! If you want to withdraw money, you have to pay a high amount of funds to withdraw it... What is the difference between this and stealing money? ?

Neutral

2022-12-14

FX1059301772

Unverified

Australia

I made two orders, but the stop losses were only activated when the losses were 2 times and 6 times from the original stop losses. Making my losses from 1% to 10% of my capital each trade. I contacted the customer support team and they informed that there was high volatility which caused price slippage.

Neutral

2022-11-25

Kyle Loh

Unverified

Malaysia

It required many fees($50000, $38881 and $40000) before withdrawal.

Exposure

2021-09-23

Kyle Loh

Unverified

Malaysia

The platform customer service said that my bank card information was incorrectly filled, and I needed to pay a deposit of up to RMB 50,000 in order to have the opportunity to modify the wrong information and reapply for withdrawal.In order to get the money back in the account as soon as possible, I had to do it. Unexpectedly, after paying this sky-high margin, the withdrawal was still rejected by the platform, and even the account was maliciously frozen.

Exposure

2021-09-19

_Dan_

Unverified

Hong Kong

I’ve been cheated of hundreds of thousands and called the police. But there is still now news.

Exposure

2021-05-18

多动症少女

Unverified

Hong Kong

First, I said that I entered the wrong card number, the second step is to increase my credit score, the third step is to pay personal income tax for large withdrawals, and the fourth step is to transfer foreign banks to pay deposits.

Exposure

2021-05-04

FX1457371977

Unverified

Hong Kong

I paid all kinds of fees, but I still couldn’t withdraw, and the customer service directly blocked me. It’s a fraud gang that committed the crime.

Exposure

2021-05-02

124

Unverified

Hong Kong

Do not be cheated

Exposure

2021-03-12

♀浔忍

Unverified

Hong Kong

It's a scam. Don't allow my withdrawals with various reasons. In the end, my application was approved. But they won't help me consult the process unless I opened the exclusive channel. It take 36 hours since my application was approved. But the withdrawal hasn't been to my bank account.

Exposure

2021-03-06

勿忘心安58302

Unverified

Hong Kong

Don’t allow me to withdraw funds with various reasons. And they set traps for me. If I have any question, the customer service just told me to “operate according to the instruction”

Exposure

2021-02-24

FX2570086934

Unverified

United States

I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.

Exposure

2021-02-20

31
Account
Related Software
Environment
Marketing Strategy
Biz Area
Website
Genealogy
Relevant Enterprises
Company Summary
News
Wiki Q&A
Comment
MT4/5
Full License MT4
Full License MT5
2
MT4 Servers
2
MT5 Servers
133.64
velocityIcon
Average execution speed/ms

Formal full license MT4/5 traders will have sound system services and follow-up technical support. Generally, their business and technology are relatively mature and their risk control capabilities are strong

Meta Trader 4
Perfect
Meta Trader 5
Perfect

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Environment

Average transaction speed(ms)
1003.8 Poor
The highest transaction speed(ms)
781 Poor
The highest speed of opening positions(ms)
865 Poor
The highest speed of closing position(ms)
781 Poor
The lowest speed of opening positions(ms)
1032 Great
The lowest speed of closing position(ms)
1296 Good
9USD/Lot Great
0USD/Lot
Long: -14.59USD/Lot    Short: 9.35USD/Lot
Long: 0USD/Lot    Short: 0USD/Lot
Average slippage
-1.2 Perfect
Maximum transaction slippage
0 Perfect
Maximum positive slippage
-1 Good
Maximum negative slippage
0 Perfect
Average disconnection frequency (times/day)
0.3 Poor
Average reconnection time (millisecond/per request)
6078
Ranking: 55 / 125
Test user 129
Orders 2,417
Ocuppied margin $265,380 USD
Data Source
WikiFX Data provide
Updated: 2025-09-05 01:00:00
Sources
Language
Mkt. Analysis
Creatives

Website

Most visited countries/areas
Lithuania
dukascopy.online
173.252.108.21
dukascopy.jp
104.20.126.33
dukascopy.ch
31.13.78.66
dukascopy.com
104.20.188.23

Genealogy

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Relevant Enterprises

Dukascopy Bank SA(Switzerland)
Active
Switzerland
Registration No. 772683
Established 2000-08-08
Related sources Website Announcement

Company Summary

Company Summary

Company profile

1Yes - Visual 11.jpg


Dukascopy Bank stands as an innovative Swiss online banking institution, with its headquarters situated in Geneva, Switzerland. The bank specializes in providing cutting-edge internet-based and mobile trading services, with a strong focus on foreign exchange, CFDs, and binary options. Additionally, the bank offers a wide range of banking and financial services, all supported by their in-house technological solutions.


Dukascopy Bank was established on November 2, 2004, in Geneva by Andre and Veronika Duka, both Swiss nationals residing in Geneva who continue to maintain a 99% ownership stake in the company. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm.


Yes - Visual 10.jpg


Dukascopy Bank fully owns Dukascopy Europe IBS AS, a European licensed brokerage company based in Riga and Dukascopy Japan, a Type-1 licensed broker located in Tokyo. In addition to its Geneva Headquarters, Dukascopy Bank has offices in Riga, Tokyo and Hong Kong. Currently, Dukascopy Group employs over 300 staff.


The Dukascopy Group primarily offers online and mobile trading services through the SWFX - Swiss FX Marketplace, which is Dukascopy's proprietary ECN (Electronic Communication Network) technological solution and a registered trademark.


1Visual 04.jpg


Dukascopy main features

☑️Regulations

FINMA (Switzerland), JFSA (Japan), FCMC (Latvia)

💰 Account currency

USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR

🗺 Supported Languages

English, Spanish, German, French, Arabic, Russian, Portuguese, Japanese, Chinese, Slovak, Czech, Polish, Italian, Hungarian

📊 Accounts

ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing).

💰 Products (CFD)

Currencies, Commodities, Indices, ETFs, Stocks, Bonds, Crypto

💵 Min Deposit

$100 (Dukascopy Bank SA), $100 (Dukascopy Europe IBS AS)

💹 Margin Call / Stop Out:

100%/200%

📈️ Min Order

0.01 

💱 Spread

From 0.1 pips for EUR/USD

💹 Max Leverage

From 1:1 to 1:200 on weekdays/ from 1:1 to 1:60 on weekends (JForex4 platform - limitations may apply), 1:25 (Dukascopy Japan)

🖥 Trading Desk Type

All trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention

📊 Trading Platforms

JForex4 and MT4 platform, both are available for desktop and mobile.

💳 Deposit Options

Wire Transfer (SWIFT, SEPA), Debit/Credit Card, Cryptocurrencies, Skrill, Neteller, Bank guarantee

💳 Withdrawal Options

Bank Transfer, Transfer to crypto exchange, Skrill, Neteller, Payment Card

🕑 Time to Withdrawal

Withdrawal request is processed within 1 working day

🕝 Time to Open an Account

The deposit is processed within 1 working day

₿ Cryptocurrencies

Bitcoin, Cardano, Litecoin, Stellar, Dash, Enjin Coin, TRON, Uniswap, EOS, Ethereum, Basic Attention Token, Chainlink, Polygon

🗓 Foundation Year

2004 (Geneva, Switzerland)

🎁 Contests and bonuses

Yes


What you will get


Dukascopy offers an exceptional trading experience that is worth every trader's attention. With a client-first approach, Dukascopy provides numerous advantages, making them a standout choice for anyone looking to enter the financial markets. Dukascopy's commitment to cost-efficiency is evident through their low spreads, allowing for savings on trading costs. Swift execution ensures obtaining the best possible prices, providing a competitive advantage in trades. Additionally, with deposit protection of up to CHF 100,000, you can trade with peace of mind.


The unique trading platform, JForex4, Dukascopy's proprietary solution, is user-friendly, making trading accessible even for beginners. JForex4 presents over 200 technical indicators and trading widgets to help in staying informed about potential opportunities. With support for minute timeframes like ticks and seconds, it is perfect for scalping. Dukascopy's 19 years of experience and Swiss banking license instill trust and security. With over 1200 instruments, leverage up to 1:200, and 24/7 live trading support, Dukascopy stands as a trusted partner to guide traders through their trading journey. 




Yes - Visual 02.jpg


Moreover, Dukascopy offers a great feature – detailed historical price feed data makes it easier to develop and test trading strategies. This data covers various financial instruments, helping traders make informed decisions and reducing the risk of price manipulation. Dukascopy's extensive data archive is a useful resource for creating trading strategies, especially for high-frequency trading, and provides practical insights.


With such a comprehensive offering, Dukascopy is the go-to choice for transparent and professional trading services. Make a smart move and open an account today!


 Advantages of Dukascopy

Attractive trading conditions

Client funds protected up to CHF 100,000, with EUR 20,000 cover for Dukascopy Europe.

Online account opening with video identification

Accumulating liquidity from various sources (banks, brokerage companies, liquidity providers, internal liquidity pool)

ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing).

A wide range of free financial information and other attractive resources is available through its website, including Dukascopy TV

Extensive variety of trading platforms, JForex4, MT4 (available for desktop and mobile)

Manual and automated trading and trading directly from the chart

Hedging and scalping allowed

Slippage control

Swap free accounts upon request (conditions apply)

200 indicators and chart studies and automated trading historical tester

Wide range of trading orders: MIT, limit orders, eco and TP/SL orders

Deposit bonus up to 100% 

Leverage up to 1:200


Yes - Visual 03.jpg


Dukascopy regulations 


Dukascopy is strictly supervised and regulated by esteemed regulatory bodies. The regulatory authorities play a pivotal role in ensuring Dukascopy’s compliance with the highest standards of financial and securities industry practices.


Dukascopy's international presence is underlined by its licenses and oversight by regulatory authorities in different parts of the world:


  • Dukascopy Bank SA is licensed and regulated as a bank and as a securities firm by the Swiss Financial Market Supervisory Authority (FINMA), which is classified as a Tier-1 regulator.

  • Dukascopy Europe IBS AS is licensed and regulated by the Bank of Latvia, also recognized as a Tier-1 regulator. 

  • Dukascopy Japan K.K. is licensed and regulated by the Financial Services Agency of Japan (JFSA), known as a Tier-1 regulator.


These regulatory bodies set specific requirements for Dukascopy, and the company has diligently complied with them since 2004. It is important to note that failure to comply with these requirements could result in the withdrawal of the bank's license. Regular audits are conducted to ensure adherence to Swiss laws. Dukascopy also ensures client security by providing deposit protection for amounts up to CHF 100,000, in line with Swiss financial service provider requirements.


Yes -Visual 9.jpg


Dukascopy is widely regarded as one of the safest brokerage firms. They maintain strict safety standards and hold official licenses from respected financial regulators. Routine audits by PKF for internal affairs and KPMG for financial records further solidify their commitment to safety and financial integrity.


In summary, Dukascopy's reputation as a trusted and stable entity is due to its adherence to three top-tier regulations, regular audits, stringent safety standards, and a strong commitment to transparency. These qualities make Dukascopy a reputable choice for investors around the world.


Trading terms for Dukascopy clients


Traders opt for Dukascopy due to its well-established reputation for providing a secure trading environment. Dukascopy Bank SA, headquartered in Switzerland, operates under the regulation of the Swiss Financial Market Supervisory Authority (FINMA). This regulatory oversight ensures strict adherence to financial standards and secures client accounts up to CHF 100,000.


Dukascopy takes pride in delivering favorable trading terms to its clients. By offering narrow spreads, cost-effective commissions, and access to abundant liquidity from numerous providers, Dukascopy enables traders to execute trades at competitive rates, ultimately increasing their profitability.

 

Dukascopy also permits traders to select from a range of trading accounts, including Standard, ECN, and Islamic accounts, to suit various trading styles and preferences.


Yes - Visual 15.jpg


Furthermore, in addition to the widely-used MT4 platform, Dukascopy presents its proprietary JForex4 trading platform, available for both desktop and mobile devices. This platform grants traders the flexibility to monitor and participate in the markets from anywhere, ensuring they never miss a trading opportunity. Dukascopy's JForex4 mobile platform offers real-time quotes, comprehensive order management features, and full account accessibility.


With Dukascopy, you can transfer funds directly from the JForex platform to a multi-currency banking account (MCA), without any associated fees. The MCA account supports various payment methods, including card and cryptocurrency transactions.


Trading features

🔧 Instruments

1200+ instruments including: FX, Commodities (CFD), Indices (CFD), Bonds (CFD), Stocks (CFD), ETF (CFD), Crypto (CFD)

🏛  Liquidity Provider

Liquidity providers are represented by centralized marketplaces and a number of banks which continuously provide ask and bid prices on the market. The sentiment ratio of this group is opposite to liquidity consumers data because, for each trade executed through SWFX, there are two equal and offsetting over-the-counter transactions

⚡Lightning-fast order execution

Yes

🎧 Customer support

24h/7 multi-language support via chat, phone and email

⭐ Other

A wide range of order types, including stop-loss and limit orders

📱 Mobile trading

Yes


Keywords

  • Above 20 years
  • Regulated in Japan
  • Regulated in Switzerland
  • Retail Forex License
  • Financial Service
  • MT4 Full License
  • MT5 Full License
  • Self-developed
  • Global Business
  • High potential risk

Wiki Q&A

qirhost
Within 1 year

What are the pros and cons of Dukascopy?

WikiFX Reply
From my experience, Dukascopy Bank offers a range of pros and cons that I always weigh before making a decision. Pros: One of the major advantages for me is their wide range of trading instruments, with over 1,200 assets available. These include forex, commodities, cryptos, metals, and even stocks and ETFs. This wide range of assets means I have the flexibility to diversify my portfolio and explore different markets. The spreads are tight, especially on major pairs like EUR/USD, with an average of 0.3 pips, which lowers my overall trading costs. Another pro is the availability of several advanced platforms, including JForex4, MT4, and MT5, catering to different trading styles, whether I prefer technical analysis or automated strategies. Cons: For me, the regional restrictions are a downside, as Dukascopy doesn’t accept traders from certain countries like the US, Israel, and Canada. The inactivity fee of 3% or $25 is another downside for me. If I decide to take a break from trading, I’d incur this fee, which feels like an extra charge for not being active. Additionally, while the commission of 0.7 pips is competitive, it still adds to the cost of trading, especially for high-frequency traders.
Broker Issues
Dukascopy Bank
Regulation
08-23
United States
JV1s24K_g0ld
Within 1 year

What leverage does Dukascopy offer?

WikiFX Reply
Dukascopy Bank offers leverage up to 1:200, which I find to be sufficient for most retail traders. This leverage level allows me to manage my trades with a reasonable amount of risk, but I’m always cautious about using higher leverage since it can magnify both profits and losses. For me, the ability to adjust leverage based on my risk tolerance is important, especially for more volatile assets like cryptos. The leverage offered by Dukascopy strikes a good balance between potential profits and risk management, making it a flexible option for various trading strategies.
Broker Issues
Dukascopy Bank
Instruments
Platform
Leverage
Account
07-27
United States
Sanjay sirohi
Within 1 year

Are there fees for withdrawals with Dukascopy?

WikiFX Reply
Dukascopy withdrawal fees are relatively low, and I didn’t experience any significant charges when I withdrew funds. There are no fees for most methods like Skrill, Neteller, and cryptocurrency withdrawals. However, wire transfers may incur a fee, which is standard across most brokers. For me, the ability to withdraw funds using cryptocurrencies or e-wallets is very appealing because it allows for faster withdrawals with no extra fees. The flexibility in withdrawal options makes Dukascopy an excellent choice for me when I need quick and cost-effective access to my funds.
Broker Issues
Dukascopy Bank
Fees and Spreads
07-26
United States
RichN
Within 1 year

What is Dukascopy deposit method?

WikiFX Reply
Dukascopy Bank supports a wide range of deposit methods, including SWIFT, SEPA, MasterCard, Visa, Skrill, Neteller, and cryptocurrencies. For me, the option to deposit funds using cryptocurrencies is a standout feature, as it’s faster and more secure than traditional payment methods. I also appreciate the ability to deposit using Skrill or Neteller, which are e-wallet services that provide quick and low-cost transactions. The availability of these multiple options makes it easy for me to choose the method that best fits my needs.
Broker Issues
Dukascopy Bank
Deposit
Withdrawal
06-18
United States
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