Global Broker Regulation Inquiry App
WikiFX
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Rankings
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Score

0 1 2 3 4 5 6 7 8 9
.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The WikiFX Score of this broker is reduced because of too many complaints!

HTFX

United Kingdom | 5-10 years | Environment A |
Regulated in Cyprus | Straight Through Processing (STP) | MT4 Full License | Global Business | High potential risk | Offshore Regulated

https://www.htfx.co/

Website

Rating Index

Environment

Environment

A

Average transaction speed (ms)

306.8 Great

MT4/5

Full License

HTFXVULTD-Demo

United Kingdom
MT4
171

Influence

C

Influence index NO.1

Malaysia 4.00
The WikiFX Score of this broker is reduced because of too many complaints!

Environment

Speed:AA

Slippage:C

Cost:A

Disconnected:AA

Rollover:AA

MT4/5 Identification

MT4/5 Identification

Full License

171
Server Name
HTFXVULTD-Demo MT4
Server Location United Kingdom

Influence

Influence

C

Influence index NO.1

Malaysia 4.00
Surpassed 65.50% brokers
Biz Area Search Statistics Advertising Social Media Index

Contact

+678 29816
support@htfx.com
https://www.htfx.co/
New Broad Street House 35 New Broad Street London City Of London EC2M 1NHE C 2 M 1 N H UNITED KINGDOM
VPS Standard
No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2025-07-25
  • The number of the complaints received by WikiFX have reached 16 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
3

Basic Information

Registered Region
United Kingdom
Operating Period
5-10 years
Company Name
HTFX Limited
Abbreviation
HTFX
Company employee
--
Customer Service Email Address
support@htfx.com
Contact Number
+67829816
Company Website
Company address
New Broad Street House 35 New Broad Street London City Of London EC2M 1NHE C 2 M 1 N H UNITED KINGDOM

FX9600937202

Unverified

Indonesia

I have made several withdrawals and the last one was a few days ago but there was no response from the company... they promised to wait for approval but until now there has been no action at all. They accused me of abusive trading even though I didn't do it and the account manager allowed me to withdraw only the principal funds and after I did it, the WD still hasn't been sent. Why do abusive trading with small funds... what's the benefit? They are just looking for a reason not to pay our profits.

Exposure

Yesterday 03:10

FX3795792846

Verified

Japan

This forex platform is really dangerous, the customer service is either unreachable or just perfunctory.

Exposure

07-17

FX1514675297

Unverified

Peru

Hello, in recent months I have been a victim of this scam, what can I do to recover my capital? This is affecting me psychologically.

Exposure

07-02

FX5773781942

Unverified

Indonesia

I submitted a withdrawal request from HTFX on July 22 at night. Since it was after office hours, the request was processed the next business day. The funds were successfully credited to my BCA bank account on July 25. Although the process took a bit longer than expected (about 2 working days), I can confirm that the withdrawal was completed. I hope HTFX can continue improving their processing time, but overall, the withdrawal was successful.

Neutral

51m

Ayman1987

Unverified

Turkey

Unable to withdraw the account is frozen

Exposure

06-19

FX2978667330

Unverified

Taiwan

When requesting a withdrawal, it was rejected. The platform customer service said they are regulated by the Taiwan Financial Supervisory Commission. When withdrawing, 20% of the profit amount needs to be paid as income tax. They assist in collecting it and submit it for review by the Financial Supervisory Commission. This income tax must be paid separately and cannot be deducted from the funds in the account. If the payment is overdue, 5% of the account balance will be deducted daily as a penalty until fully deducted. This behavior will be reported to the local authorities, which may affect the user's credit. Due to suspicion of fraud, no further deposits are allowed.

Exposure

06-08

FX1556387350

Unverified

United States

unable to withdraw any of my money

Exposure

05-20

FX5773781942

Unverified

Indonesia

This incident occurred on February 12, 2025 First picture, my position sell in XAU 0.07 lot closed automatically Second picture, equity etc after condition in first picture Third, fourth and fifth picture, I closed manual position buy in XAU 0.07 lot Sixth picture, my position in XAU since 2023 until 2024 Why my position closed automatically? Even though the position hedging and look my position XAU until 2023 no problem After the incident, that night I contact CS and send many picture, but the answer was not satisfactory, I have been with HTFX for a long time but there is no problem, please be fair

Exposure

05-18

FX2241545257

Unverified

Kazakhstan

I can't withdraw my money, I've paid the deposit and taxes. They asked for a screenshot, which I sent. Now their number is not responding. I will post the screenshots on social media so that other people don't fall for these scammers' tricks.

Exposure

04-18

FX1844294204

Unverified

South Korea

I was trading without any issues, but the platform unilaterally decided to confiscate all of my funds in just a few seconds.

Exposure

04-09

FX4108532855

Unverified

Brazil

Please help me, I made an investment of over 30,000 USDT in (HTFX this company is fraudulent), I let the earnings accumulate and when I tried to withdraw, they blocked it and won't let me withdraw my money. They keep saying that I have to pay taxes, I have already paid over 5,000 USDT and they continue to say that I have to pay more taxes. I am desperate and don't know what else to do to get them to release my money. Can someone please help me?

Exposure

03-22

FX3570667727

Unverified

Russia

Hello, I have paid all taxes and deposits in order to withdraw money, but now when I tried to withdraw money, something went wrong. It says "under review". Can you please tell me how long does this review process take?

Exposure

02-07

FX4031044029

Unverified

Turkey

HTFX is definitely engaged in fraud. Do not trust them. You can only deposit money here, you can never withdraw it, and they constantly lure you in by asking for large amounts of money under the name of tax deposit. It is safe to say that it is the world's largest scam platform.

Exposure

01-24

Ayman1987

Unverified

Turkey

After the investment cycle ended, I tried to withdraw my money, and they asked for a withdrawal tax of $ 3150. After that, they told me that you should grow your wallet, and I paid 3250 dollars, and then . Then they told me that they are suspected of money and withdrawal, and every time they ask for an investigation and ask for money to the security consultant, and I have paid so far ٥٥٠٠ Dollars and they are now frozen money and I cannot withdraw Please report and help

Exposure

01-04

FX3176048338

Unverified

Turkey

I want to withdraw my money

Exposure

2024-12-26

FX2797988846

Verified

Indonesia

thank you htfx for the commitment promised, big withdrawal received on time

Positive

2024-11-15

FX2797988846

Verified

Indonesia

The trading experience at HTFX is very secure, comfortable, and after a long period of profit, this platform pays without any issues. Kudos to the HTFX team for running this with integrity!

Positive

2024-10-25

FX1744648357

Unverified

United States

I traded with HTFX when I was very new to trading, and this broker was quite helpful. Throughout my trading with HTFX, I grew in maturity. What has always satisfied me here are their transparent fees and consistent order execution. My account manager, Hunston, has been quite helpful to me. Many thanks.

Positive

2024-07-31

GDHEW

Unverified

Cyprus

I signed up for an account a day ago. Just received phone call from Renetle who is HTFX broker and my account manager. I have not expected this at all. I am completely new to trading and didn't have a clue about pretty much anything. Renato took his time (hours) and explain to me platform and rules of trading in the most simple way possible. It was amazing!!! I feel much more confident now and definitely know the basics enough to start slowly.

Positive

2024-06-21

FX1485679371

Unverified

United Kingdom

Trading with HTFX has been great - from a wide range of products to fast deposits and withdrawals. Their customer support deserves a thumbs up! 👍

Positive

2024-04-26

allegro

Verified

Taiwan

The platform stated that it was a breach of contract. Negotiations were fruitless. I do not recognize the contract for liquidated damages. Please help me complete the funds and withdraw the funds immediately.

Exposure

2024-03-07

Mr Yalçınkaya

Unverified

Turkey

Even though the first funding I made to my account was bankrupt, I funded it a second time with hope and made some profit. While I couldn't even cover the loss of my previous funding, it erased the profit from my second funding and does not make any withdrawals, those who want to guarantee their profits should not work with this company.

Exposure

2023-12-13

Ünal 2012

Unverified

Turkey

on 04.12.2023 I deposited USD 1000 to HTFX forex company, Then my account sank by buying Gold, then on 06.11.2023 I deposited USD 3000 into my account and I made a buy ( buy) again and made a profit, I spent a lot of effort. But I saw that the company wiped out my profits and transferred my main money back to my meta trader account. Please help me

Exposure

2023-12-13

35
Account
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Environment
Biz Area
Website
Genealogy
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Employees
Company Summary
News
Comment
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Full License MT4
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MT4 Servers
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MT5 Servers
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velocityIcon
Average execution speed/ms

Formal full license MT4/5 traders will have sound system services and follow-up technical support. Generally, their business and technology are relatively mature and their risk control capabilities are strong

Meta Trader 4
Perfect
Meta Trader 5
Perfect

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Environment

Average transaction speed(ms)
306.8 Great
The highest transaction speed(ms)
4 Perfect
The highest speed of opening positions(ms)
4 Perfect
The highest speed of closing position(ms)
4 Perfect
The lowest speed of opening positions(ms)
1828
The lowest speed of closing position(ms)
1250 Good
16.41USD/Lot Good
23.13USD/Lot Perfect
Long: -3.75USD/Lot    Short: 1.34USD/Lot Great
Long: -31.43USD/Lot    Short: 14.83USD/Lot Poor
Average slippage
0.6 Poor
Maximum transaction slippage
25
Maximum positive slippage
-2 Great
Maximum negative slippage
25
Average disconnection frequency (times/day)
0.1 Perfect
Average reconnection time (millisecond/per request)
12.1
Ranking: 53 / 123
Test user 569
Orders 8,253
Ocuppied margin $9,213,599 USD
Data Source
WikiFX Data provide
Updated: 2025-07-24 01:00:00

Website

htfx.co
43.154.112.180
ht-fx.com
103.158.191.156
htfx.eu
8.211.28.178
htfx.com
43.135.13.97
htfx.uk
47.254.249.239
htfx.co.uk
192.0.78.145

Genealogy

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Please visit the WikiFX App to be our VIP.
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Relevant Enterprises

HTFX LIMITED(United Kingdom)
Active
United Kingdom
Registration No. 11391132
Established 2017-08-07
Related sources Website Announcement

Company Summary

Company NameHTFX
Founded2018
Registered Country/RegionVanuatu
RegulationFCA, CySEC, VFSC (Offshore)
Tradable AssetsForex, Commodities, Stocks, Indices, Cryptocurrencies
Account TypesSTP Standard, Cent, ECN
Demo AccountAvailable
Max. Leverage500:1 (forex/gold)
SpreadsFrom 0.0 pips
Trading PlatformsMT4, MT5, and HTFX Web Trader
Minimum Deposit$50
Deposit & WithdrawalTether, ALIPAY, RediPay, THAI QR, RPNpay, Help 2 Pay, Credit Cards (CC), ChipPay, Teleport, PAYOK
Customer SupportContact form
Phone: +678 29816
Email: support@htfx.com
Address: 2 Floor, ZEO Building, Freshwater 1, Port Vila, Vanuatu
Social media: Facebook, Twitter, YouTube and Instagram
Regional RestrictionsCitizens/Residents of Belarus, Crimea, Cuba, Iran, Iraq, Japan, North Korea, Russia, Sudan, Syria, Turkey, United States of America, Ukraine are not allowed

HTFX Overview

HTFX, founded in 2018 and registered in Vanuatu, is regulated by the FCA, CySEC, and VFSC (Offshore). It offers trading in Forex, Commodities, Stocks, Indices, and Cryptocurrencies with account types including STP Standard, Cent, and ECN.

The broker provides leverage up to 500:1, spreads from 0.0 pips, and supports MT4, MT5, and HTFX Web Trader platforms. Minimum deposit is $50, with various deposit/withdrawal options such as Tether, ALIPAY, and Credit Cards.

HTFX Overview

Is HTFX Legit?

HTFX is a regulated forex broker, supervised by two regulatory agencies: the Financial Conduct Authority (FCA) in the United Kingdom and the Cyprus Securities and Exchange Commission (CySEC) in Cyprus. The broker operates under Straight Through Processing (STP) license types. HTFX's FCA license number is 822279, while its CySEC license number is 332/17.

Regulated by FCA
Regulated by CySEC

Additionally, HTFX holds an offshore license from the Vanuatu Financial Services Commission (VFSC), which, while less stringent than FCA or CySEC, still provides a regulatory framework.

Offshore regulated by VFSC

Being regulated by these reputable authorities signifies compliance with stringent financial and operational standards, providing traders with a level of confidence and security in their trading activities with HTFX.

Pros and Cons

ProsCons
Offers leverage up to 500:1Restricted in several regions, including the USA and Ukraine
Provides multiple account types (STP Standard, Cent, ECN)Some deposit methods may incur fees or have longer processing times
Low spreads starting from 0.0 pipsOffshore regulation may affect trust for some traders
Supports MT4, MT5, and HTFX Web Trader platforms
Minimum deposit of $50, accessible for beginners
Multiple deposit/withdrawal options including Tether, ALIPAY, and Credit Cards
Offers demo accounts for practice
24/7 customer support available

Trading Products

InstrumentAvailable Products
Forex80+ Currency Pairs Worldwide
CommoditiesGold, Silver, Crude Oil
StocksAmazon, Apple, Tesla, and other renowned companies
IndicesGlobal Popular Indices
CryptocurrenciesBitcoin, Litecoin, Ethereum

Trading Products

Account Types

FeatureCent AccountSTP Standard AccountECN Account
DescriptionTrade in cents, suitable for beginnersA classic account type for all tradersLow spread account for professionals
InstrumentsForex currency pairs, metals, energiesForex currency pairs, metals, commodities, indices, cryptocurrencies, stocksForex currency pairs, metals, commodities, indices, cryptocurrencies, stocks
SpreadFrom 1.4 pipsFrom 1.4 pipsFrom 0.0 pips
LeverageForex 500:1, Gold 500:1, Oil 100:1Forex 500:1, Gold 500:1, Oil 100:1Forex 500:1, Gold 500:1, Oil 100:1
Minimum Deposit$50$100$1,000
Commission00$7/Lot
Margin Call Ratio30%30%30%
Registration StartRecommendedProfessionalProfessional
Account Types

Leverage

HTFX provides a dynamic range of leverage options tailored to various trading preferences and risk appetites, catering specifically to the asset being traded.

Account TypeLeverage (forex/gold)Leverage (oil)
Cent500:1100:1
Standard200:1
ECN

Spreads & Commissions

HTFX offers a structured approach to spreads and commissions that caters to the needs of different types of traders through its varied account options.

Account TypeSpreadCommission
CentFrom 1.4 pips0
Standard
ECNFrom 0.0 pips$7/lot

For those using the Cent and Standard accounts, HTFX provides a spread starting from 1.4 pips, with no commission charges, making these accounts ideal for newcomers or those who prefer straightforward trading costs.

In contrast, the ECN account is tailored for more experienced traders who can handle tighter spreads and are looking for more direct market access. This account offers spreads from as low as 0.0 pips, which can significantly enhance trading efficiency by reducing the cost of trading on price movements. However, this benefit comes with a commission cost of $7 per lot, which compensates for the ultra-low spread environment and is typical for ECN accounts that provide closer to market prices.

How to Open an Account?

Opening an account with HTFX is a straightforward and efficient process designed to quickly integrate new users into the trading platform. To open an account with HTFX, follow these general steps:

  1. Visit HTFX's official website: Go to the HTFX website using a web browser.
  2. Account Registration: Click the “Register” button on the homepage and start the account registration process.
Click the Register button

  1. Fill out the Registration Form: Complete the required registration form with your personal information, including your country, email address, password, name, and phone number.
fill in required info

Make sure that you have read the Conflict of Interest Policy, Order Execution Policy, Private Policy, Risk Disclosure, Terms & Condition, and then click the “Register” button.

Trading Platform

PlatformDetailsAvailable
MT4MetaTrader 4, a leading trading platform
MT5MetaTrader 5, an advanced version of MT4
HTFX WebTraderWeb-based trading platform for convenient access from any browser
Mobile and TabletMobile and tablet versions allow trading anytime, anywhere globally
Trading Platform

Payment Methods

HTFX offers a wide range of efficient payment methods to satisfy its clients' needs. The available payment channels include:

  • Tether
  • ALIPAY
  • RediPay
  • THAI QR
  • RPNpay
  • Help 2 Pay
  • Credit Cards (CC)
  • ChipPay
  • Teleport
  • PAYOK
Payment MethodCostMinimum DepositProcessing Time
Wire Transfer---
Local Depositor---
Tether--1-3h
RPNpay0100 USDInstant
ChipPay0100 USDInstant
Teleport0500 USDInstant
Alipay0100 USDInstant
CC0200 USDInstant
Payment Methods

Copy Trade & PAMM

HTFX provides innovative trading solutions such as Copy Trade and PAMM (Percentage Allocation Management Module), catering to a diverse range of traders with varying levels of expertise and commitment.

The Copy Trade service allows less experienced traders or those with limited time to automatically replicate the trades of more seasoned traders. This feature not only simplifies the trading process but also provides an opportunity to learn from successful strategies.

Copy Trade

On the other hand, the PAMM service is designed for investors interested in having their funds managed by professional traders. This system pools money from multiple investors into a single managed account, traded by a skilled manager who allocates gains, losses, and fees according to each investors share in the pool.

PAMM

Both services offer robust platforms for those looking to either tap into the expertise of others or invest in a managed portfolio, thus broadening the scope of investment opportunities available through HTFX.

Customer Support

HTFX is committed to providing exceptional customer support, ensuring that traders can access assistance and resolve any issues swiftly and efficiently. Traders can reach out to HTFX through multiple channels: a dedicated contact form on their website, by phone at +678 29816, or via email at support@htfx.com for more detailed inquiries. The broker's physical presence is established with an office located at 2 Floor, ZEO Building, Freshwater 1, Port Vila, Vanuatu, offering a tangible location for official matters.

Contact info

Additionally, HTFX maintains a strong online presence on several social media platforms including Facebook, Twitter, YouTube, and Instagram. This multi-channel approach not only facilitates easy communication but also allows HTFX to engage with their clients regularly and provide timely updates and helpful information across various platforms.

FAQs

What regulatory agencies oversee HTFX?

HTFX is regulated by the Financial Conduct Authority (FCA) in the UK and the Cyprus Securities and Exchange Commission (CySEC) in Cyprus, and offshore regulated by Vanuatu Financial Services Commission (VFSC).

Can I trade demo with HTFX?

Yes. Demo accounts are available on the HTFX.

What is the minimum deposit required to open an account with HTFX?

$50.

At HTFX, are there any regional restrictions for traders?

Yes. HTFX does not provide services to citizens/residents of Belarus, Crimea, Cuba, Iran, Iraq, Japan, North Korea, Russia, Sudan, Syria, Turkey, United States of America, and Ukraine.

Keywords

  • 5-10 years
  • Regulated in Cyprus
  • Regulated in United Kingdom
  • Regulated in Vanuatu
  • Straight Through Processing (STP)
  • Institution Forex License (STP)
  • Retail Forex License
  • MT4 Full License
  • MT5 Full License
  • Global Business
  • High potential risk
  • Offshore Regulated

News

Speed and Vision: HTFX and Vladimiros Tziortzis Prepare for EuroNASCAR’s Next Surge

News Speed and Vision: HTFX and Vladimiros Tziortzis Prepare for EuroNASCAR’s Next Surge

Momentum in Pause: Calm Before the Roar, a Glance Back at GloryDuring EuroNASCAR‘s mid-season break, the tracks have fallen silent—but the passion has not. This is the perfect time for HTFX and our st

2025-07-25 10:33

HTFX Data Insights: Analysis of the Top 3 Most Popular Trading Instruments in 2025

News HTFX Data Insights: Analysis of the Top 3 Most Popular Trading Instruments in 2025

In 2025, global financial markets continue to evolve amid geopolitical tensions, interest rate shifts, macroeconomic cycles, and inflation expectations. Traders are focusing on three key assets: forex

2025-07-18 13:36

HTFX 2025 Mid-Year Market OutlookInsights for Steering Ahead

News HTFX 2025 Mid-Year Market OutlookInsights for Steering Ahead

In the first half of 2025, global financial markets moved between expectation and reality. Central banks shifted monetary policy, geopolitical tensions persisted, and AI technology made deeper inroads

2025-07-11 09:41

HTFX Market Insight|Ceasefire, Inflation & Easing Expectations Enter Critical Phase

News HTFX Market Insight|Ceasefire, Inflation & Easing Expectations Enter Critical Phase

In the third week of June 2025, international markets are experiencing a highly complex mix of emotions. A temporary ceasefire in the Middle East has eased some risk‑off sentiment, but shifts in U.S.

2025-07-03 14:34

HTFX Market Insight: How Iran-Israel Conflict Shakes Global Markets?

News HTFX Market Insight: How Iran-Israel Conflict Shakes Global Markets?

After the April attack on Irans Syria embassy, Iran launched direct strikes on Israel from its own soil—the first in history. Missile exchanges pushed Middle East tensions to a 10-year high. Though fu

2025-06-26 14:38

HTFX: Erasing Clients’ Profits

Exposure HTFX: Erasing Clients’ Profits

In the realm of online trading, a distressing account surfaces, shedding light on the ordeal faced by an investor, Abdulkadir, in dealings with HTFX. This narrative unfolds a sequence of events that turned tumultuous for a 20-year-old Turkish investor seeking financial growth and opportunity through the online broker.

2023-12-19 16:29

View More

User Reviews 35

All (35) Positive (12) Neutral (3) Exposure (20)
FX1514675297
Within 1 year
Exposure
My account is frozen.
Hello, in recent months I have been a victim of this scam, what can I do to recover my capital? This is affecting me psychologically.
07-02

Peru

Replied
Reply from official HTFX
Dear Customer, Regarding the issue you mentioned above, we strongly recommend that you verify if your transactions are conducted through the official HTFX channel, as there have been some unauthorized individuals using the HTFX brand for fraudulent activities recently. Please ensure that you access HTFX through the official website domain. Any other websites are fraudulent. Please do not trust or make any deposits on these websites to avoid potential financial losses. HTFX is a globally licensed and regulated online trading broker. We will never ask customers to withdraw funds for "tax payments" or any other unrelated matters. We are not responsible for any losses incurred by using unauthorized websites. Please stay vigilant and always verify information through our official channels. HTFX Team

Original

亲爱的客户, 关于您上述提到的问题,我们强烈建议您验证您的交易是否通过官方HTFX渠道进行,因为最近有一些未经授权的个人利用HTFX品牌进行欺诈活动。 请确保您通过官方网站域名访问HTFX。 其他任何网站都是欺诈的。请不要相信或在这些网站上进行任何存款,以避免潜在的财务损失。 HTFX是一家全球持牌和监管的在线交易经纪商。我们绝不会要求客户出于"税款支付"或任何其他无关事项而提取资金。 我们对使用未经授权的网站造成的任何损失不负责任。请保持警惕,并始终通过我们的官方渠道验证信息。 HTFX团队

FX2978667330
Within 1 year
Exposure
Withdrawals require payment
When requesting a withdrawal, it was rejected. The platform customer service said they are regulated by the Taiwan Financial Supervisory Commission. When withdrawing, 20% of the profit amount needs to be paid as income tax. They assist in collecting it and submit it for review by the Financial Supervisory Commission. This income tax must be paid separately and cannot be deducted from the funds in the account. If the payment is overdue, 5% of the account balance will be deducted daily as a penalty until fully deducted. This behavior will be reported to the local authorities, which may affect the user's credit. Due to suspicion of fraud, no further deposits are allowed.
06-08

Taiwan

Replied
Reply from official HTFX
Dear Customer, Regarding the issue you mentioned above, we strongly recommend that you verify whether your deposit is made through the official HTFX channel, as there have been some unauthorized individuals using the HTFX brand for fraudulent activities recently. Please make sure to access HTFX through the official website domain. Any other websites are fraudulent. Please do not trust or make any deposits on these websites to avoid potential financial losses. HTFX is a globally licensed and regulated online trading broker. We will never ask customers to withdraw funds for "tax payments" or any other unrelated matters. We are not responsible for any losses incurred by using unauthorized websites. Please stay vigilant and always verify information through our official channels. HTFX Team

Original

亲爱的客户您好, 关于您上述提到的问题,我们强烈建议您验证您的存款是否通过官方HTFX渠道进行,因为最近有一些未经授权的个人利用HTFX品牌进行欺诈活动。 请确保您通过官方网站域名访问HTFX。 其他任何网站都是欺诈的。请不要相信或在这些网站上进行任何存款,以避免潜在的财务损失。 HTFX是一家全球持牌和监管的在线交易经纪商。我们绝不会要求客户出于"税款支付"或任何其他无关事项而提取资金。 我们对使用未经授权的网站造成的任何损失不负责任。请保持警惕,并始终通过我们的官方渠道验证信息。 HTFX团队

FX5773781942
Within 1 year
Exposure
This incident occurred on February 12, 2025 First picture, my position sell in XAU 0.07 lot closed automatically Second picture, equity etc after condition in first picture Third, fourth and fifth picture, I closed manual position buy in XAU 0.07 lot Sixth picture, my position in XAU since 2023 until 2024 Why my position closed automatically? Even though the position hedging and look my position XAU until 2023 no problem After the incident, that night I contact CS and send many picture, but the answer was not satisfactory, I have been with HTFX for a long time but there is no problem, please be fair
05-18

Indonesia

Replied
Reply from official HTFX
Reply: Dear customer, Regarding the order issue you inquired about, our team has completed the relevant verification and has sent you a detailed reply via email. Please check the email from the HTFX customer service mailbox. We believe that the email above has answered your questions. If you have any other questions or need further assistance, please feel free to contact us anytime via the HTFX customer service mailbox. Thank you for your understanding and cooperation. Wishing you successful trading! HTFX Customer Service Team

Original

回复内容: 尊敬的客户,您好: 关于您所咨询的订单问题,我们的团队已完成相关核查,并通过邮件向您发送了详细回复。请您查收来自 HTFX 客服邮箱的邮件。 我们相信上述邮件已对您的疑问作出解答。如您仍有其他问题或需要进一步协助,欢迎随时通过HTFX客服邮箱与我们联系。 感谢您的理解与配合,祝您交易顺利! HTFX 客服团队

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