The incident occurred on July 17 (trading platform time: 7:36 AM) when the HFM MT5 trading platform autonomously closed the trading order. The closed trading price did not match the actual market price. The trading platform's log showed inconsistencies between the order closure time and the recorded closure time. The trading platform company could not explain why the platform closed the trading order at a price different from the actual market price. Simultaneously, both buy and sell trades were closed at different prices, with a 100-pip discrepancy between them (Buy: 3400 closed at 3249; Sell: 3254 closed at 3427). The day's highest price was 3352.86, and the lowest price was 3309.45. When the client submitted evidence and demanded proper handling, the company failed to provide any satisfactory response.