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Exposure

Customer service suddenly sent a message saying, "The platform's data system recently experienced an outage, impacting some users' transactions. Deposits are now eligible for a 15% subsidy. A deposit of 100,000 yuan will net you 15,000 yuan, and you can withdraw the subsidy and principal at any time." Thinking the subsidy would provide flexible withdrawals, I transferred 100,000 yuan. As soon as the money arrived, my account was frozen! I contacted customer service, and they said, "The system detected an anomaly in your data regarding the subsidy program, and your account needs to be verified for 15 days." After waiting 15 days, I asked again, and they said, "The verification revealed 'suspected illegal arbitrage,' and the account freeze has been extended for 30 days." I hadn't violated anything! I asked for an unfreeze or a refund, but they simply said, "No operations are allowed during the verification period. Wait for further notice."
Two days ago

India

Others

Reply from official Rox Capitals

Dear Client, We kindly request you to provide the following details to verify your concerns: Deposit Details: exact amount, transaction ID, and date Registered Account: MT5 account number or registered email Communication Records: any email, chat, or support ticket reference After our internal investigation, we confirm that the instrument mentioned (XAUUSD.G) does not exist on our platform and does not match any instruments offered on our servers. Additionally, no records or tickets reflect the instructions you have raised. For transparency, please provide valid and verifiable evidence. Without this, your claims will be considered unsubstantiated. We remain committed to resolving genuine concerns and safeguarding our clients and company’s reputation. Best regards, Rox Capitals Team

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