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Resolved
It is a rip-off. 2-pip slippage within 1 hour. I don’t want to say anymore.
Mediating Parties
XM XM
Issue

Severe Slippage

Requirement

other

Settlement Amount

$25(USD)

Time

39 day 17 hour 58 Minutes 5 s

Mediation Status
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Reply
XM
If you still have questions, you can contact our official customer service directly, or send us an email

Reply

Reply
XM
The stop loss price you set is preset, and this price does not necessarily appear in the market. If the price does not appear in the market, the system will eventually trade for you at the closest effective price you set, so the stop loss price may be Not exactly the price you set

Reply

Appendix
ABOYUANLULAOLIUHUACHANGFACAISHU
If you have been arguing that you have not traveled at that price, then I can only post your platform's attitude towards slippage in my circle.

Appendix

Appendix
ABOYUANLULAOLIUHUACHANGFACAISHU
What do you mean by this means that you can slip 30 points on a platform with a large fluctuation, anyway, it is not a platform issue,

Appendix

Reply
XM
The stop loss price you set is preset, and this price does not necessarily appear in the market. If the price does not appear in the market, the system will eventually trade for you at the closest effective price you set, so the stop loss price may be Not exactly the price you set

Reply

Appendix
ABOYUANLULAOLIUHUACHANGFACAISHU
If you say that, the amount of slippage is so large, so what is the point of setting a stop loss,

Appendix

Reply
XM
Hello, your order is encountered a gap, yesterday 11:57 and 14:48 platform time, gold prices fluctuate relatively. Your trading is directly based on real-time trends in the market. Due to the large market volatility, there is a gap, whether the gap is positive or negative, and the number of points depends on the market conditions at that time. At the same time, the stop loss price you set is preset, and this price does not necessarily appear in the market. If the price does not appear in the market, the system will eventually trade for you at the closest effective price you set, so stop loss The price may not be exactly the same as the price you set. 3 long orders, closing the selling price. 2 short orders, closing the selling price + spread = bid price.

Reply

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WikiFX Overseas Customer Service

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ABOYUANLULAOLIUHUACHANGFACAISHU
The slippage was so ridiculous.

Start Mediation

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