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Resolved
I couldn’t withdraw my profits. The platform cleared my account compulsorily.
Mediating Parties
XM XM
Issue

Unable to Withdraw

Requirement

Withdrawal

Settlement Amount

$30,485(USD)

Time

49 day 23 hour 29 Minutes 49 s

Mediation Status
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Reply
XM
Hello, your side is a hedging transaction, which violates the company's regulations, so it is closed. You can directly contact our official website customer service for inquiries.

Reply

Appendix
SHUGEN:CHENGZAIYUSHENG
So far, your platform just sent me an e-mail saying that the trading account was closed in violation of regulations. I have not issued any relevant evidence to prove my illegal transaction to me and the relevant media agency, and have been evading the issue of providing evidence. At present, I have sought the help of Forex Skyeye and Forex 110, and Forex 110 has also sent a consultation email to your platform, and added additional requests for you to provide and issue valid evidence that can prove my violation. You haven't responded to any news in the additional mail for Forex 110. At the same time, Forex 110 is willing to assist me to initiate regulatory complaints to the Belize Economic and Financial Commission. If there is no effective communication and resolution. I will go further in the judicial process, and I have consulted the relevant filing matters. And keep all the transaction records on your platform, the history of deposits and withdrawals, your cleared records and all records in the background have screenshots to keep. At the same time, I will also file a complaint with the China Securities Regulatory Commission. Although XM is not regulated by China and is on the brink of China ’s securities trading law, you still have business in China. As a Chinese citizen, my legal property is protected by Chinese laws. Do not allow your illegal encroachment. Anything that defrauds the legal property of Chinese citizens for the purpose of illegal possession. Public security agencies can handle cases of financial fraud. I only hope to get my legal property back, and hope that your platform can actively communicate with me. It is unnecessary to cause other unnecessary troubles. Hope to reply positively!

Appendix

Appendix
SHUGEN:CHENGZAIYUSHENG
All things can't be that if you say that you violate the rules, if you cancel the profit, you cancel the profit. I have sought help from major media agencies. I believe you have also received inquiries from various media agencies, and I have complained to your regulatory agency. At the same time, I also consulted on the relevant case filing matters. If it is not properly resolved, I will provide relevant evidence to the Criminal Investigation Team of the Public Security Economic Fraud Case and file the case for processing. All my transaction records, screenshots, your clearing records, emails. I have screenshots of background history. This is not complete without resolution. Please rest assured! You are too involuntary to do things, you want to black me tens of thousands of dollars in an email, that is impossible. What I can do, what I can expose, what I can protect my rights, I can do whatever I can go through the judicial process. Know to safeguard my legal rights.

Appendix

Appendix
SHUGEN:CHENGZAIYUSHENG
You say that the trading method is purely illegal. I asked you to provide evidence, why did you dare not provide evidence. This can't be your final decision. so far. You have been escaping! And I contacted my foreign exchange 110, they also emailed you to provide evidence of violations to give me a statement. You have not responded. What is this attitude?

Appendix

Reply
XM
Hello, there is a problem with your trading method (illegal trading), so the profit account is closed and closed. We have responded to you from the official email of the complaint mailbox

Reply

Appendix
SHUGEN:CHENGZAIYUSHENG
The trouble platform gave me a final conclusion, can it help to protect rights? I contacted them and did not reply, nor would I provide any evidence. I just wanted to black out my funds. There is really no way to help. I hope to help. Thank you very much!

Appendix

Appendix
SHUGEN:CHENGZAIYUSHENG
If they find that I have violated the rules, then please help contact the platform and let them provide relevant evidence to the foreign exchange Tianyan. It doesn't matter what the platform says.

Appendix

Appendix
SHUGEN:CHENGZAIYUSHENG
If I violate the rules, I won't find you. They said that I had two accounts for hedging, and I did not. I asked them to provide evidence of my violations and have been perfunctory. I really can't find you guys for help!

Appendix

Reply
WikiFX Mediation Center
Hello, the platform also responded to you because you violated

Reply

Appendix
SHUGEN:CHENGZAIYUSHENG
Today the account is disabled and cannot be logged on, this is a screenshot of yesterday. There are deposit and withdrawal records, account balances, XM email reply maps, and the previous clearing record maps, and the maps that are not available on platforms and backgrounds today.

Appendix

Appendix
SHUGEN:CHENGZAIYUSHENG
Currently, the platform has closed my account and I can't log in.

Appendix

Reply
WikiFX Mediation Center
Hello, provide a screenshot of your current account balance, a screenshot of the deposit and withdrawal, and a screenshot of the platform's response to you

Reply

Appendix
SHUGEN:CHENGZAIYUSHENG
Screenshots of clearing records, screenshots of balances, screenshots of rejected funds

Appendix

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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SHUGEN:CHENGZAIYUSHENG
Due to the market volatility, I went several short on XM . After making profits, I withdrew a portion of fund, which arrived within several hours. When I logged in to the account again, only to find that all balance was cleared up. Both the agent and the manger didn’t cope with it. Posting this exposure, I want to seek help.

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