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اردو
Resolved
XM fluctuates sharply, only liquidate loss orders and does not close profitable orders
Mediating Parties 
XM
Issue
Others
Requirement
compensation
Settlement Amount
$8(USD)
Time
86day17hour
Mediation Status
Hong Kong2023-05-07
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-04-07
Reply XM
Dear customer, first of all, we're very grateful to you for choosing and supporting XM. With respect to your complaint about the account 6142927, our specialist has communicated with you via phone. More details, please take the voice conversation for reference. Thank you. Finally, please feel free to reach out to XM official online customer service at website for help, if you have any question. Thank you.
Reply
Hong Kong2023-02-09
Appendix 
MOHAIJUN
MOHAIJUNI placed an order with a stop profit level of 130.800, but it couldn't be traded as the level fell to 130.744.
Appendix
Hong Kong2023-02-10
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-02-10
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-02-09
Start Mediation MOHAIJUN
MOHAIJUNXM fluctuates sharply, only liquidates loss orders and does not close profitable orders. Take profit at 130.800
Start Mediation
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