Resolved
Unable to withdraw, no customer service
Object 
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$4,814(USD)
Time
38day3hour
Mediation Progress
Hong Kong 2023-07-02
Resolved 
LIUJUNYAN
LIUJUNYANUnited Kingdom 2023-06-02
Reply FXTM
Dear customer, we will hereby extend our gratitude to you for reaching out to FXTM customer service. We send the email in response to your demand, and hope it is helpful. First of all, customer's account at FXTM shall be reviewed and verified before withdrawal. Through a verification, we find that the customer didn't reply the relevant department's email in details about working experience and public figure. Please answer all the questions in the email sent on May 16. What's more, please provide the specific screenshot and connection information like website, browser, and others, if you fail to contact the customer service. If you have any questions, you can visit our website to chat with the online customer service for help. Thank you. Please feel free to contact us.
Reply
Hong Kong 2023-05-25
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please provide correct name for account registration. Your cooperation is greatly appreciated.
Reply
Hong Kong 2023-05-25
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-05-25
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-05-25
Start Mediation LIUJUNYAN
LIUJUNYANI made an extra deposit of 4222 US dollars, and now I want to withdraw the money. At that time, I contacted them and said they were on vacation, so I was asked to contact the customer service. I contacted the customer service and no one spoke. I am now applying for a withdrawal, but no one responds at all. The customer service is fake and doesn't speak at all
Start Mediation
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