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Resolved
EC deliberately liquidated the account
Object 
EC Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$5,717(USD)
Time
14day15hour
Mediation Progress
Hong Kong 2023-11-28
Solved after user's confirmation 
BABOSA
BABOSAUnited Kingdom 2023-11-27
Reply EC Markets
The gold dropped on Monday, leading to the liquidation of customer's account. We sent a compensation plan to the customer by email. But he disagreed. And then we gave another one, and the customer didn't reply.
Reply
Hong Kong 2023-11-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-13
Start Mediation BABOSA 
BABOSAEC liquidated my account. XAU/USD on other platforms fell to around 1930, but only EC fell to 1920.
Start Mediation
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Previous Post
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