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Resolved
Severe slippage. It is impossible to close positions and stop loss after the market opens at 7 o'clock, and the stop loss position is useless.
Object 
EC Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$250(USD)
Time
44day5hour
Mediation Progress
Hong Kong 2023-12-27
Resolved 
DENGXIAOJUN
DENGXIAOJUNUnited Kingdom 2023-11-27
Reply EC Markets
The customer complained about slippage, and we have already responded to the customer and provided the compensation.
Reply
Hong Kong 2023-11-17
Supplemental Materials 
DENGXIAOJUN 
DENGXIAOJUNThere was significant slippage before the market closed.
Supplemental Materials
Hong Kong 2023-11-13
Supplemental Materials DENGXIAOJUN 
DENGXIAOJUNFor these two trades, the stop loss was not executed even though the stop loss level was reached, and I am unable to make any trades after the market opened at 7 o'clock.
Supplemental Materials
Hong Kong 2023-11-13
Supplemental Materials DENGXIAOJUN 
DENGXIAOJUNThis is regarding the date of my initial deposit operation. I have also sent an email about this but have not received a reply.
Supplemental Materials
Hong Kong 2023-11-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-13
Start Mediation DENGXIAOJUN 
DENGXIAOJUNHello everyone, I am from China, my name is Xiaojun, and my phone number is 13418623124. I opened an account at Ec Markets on the night of November 11th, placed an order, and set a stop loss. As a result, after the market opened at 7 a.m. on November 13, it became inoperable and I could not stop profit or loss, which caused me heavy losses. The slippage is $20, which is too serious. This company is EC MARKETS GLOBAL LLC, UK
Start Mediation
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