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Resolved
Closing customer's order at non-existent prices.
Object 
EC Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$225(USD)
Time
31day17hour
Mediation Progress
Hong Kong 2024-03-03
Resolved 
i75851
i75851United Kingdom 2024-02-02
Reply EC Markets
The normal order complaint is about an abnormal high opening price due to a gap at the opening. Compensation has already been issued. The customer's email was on January 29, the results were provided on February 1, and the compensation has been received today, February 2.
Reply
Hong Kong 2024-02-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-02-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-31
Start Mediation i75851
i75851The GBP/CHF price went down at the opening in the morning. The opening price was 1.10047, but my short order with a stop loss of 1.104 was closed. There was no quotation above 1.104 on the candlestick chart. The customer service replied that the highest buying price at that time was 1.10425, but my closing price was 1.10471, which makes no sense at all. Later, the customer service felt that he was wrong and stopped replying to me. What a black platform.
Start Mediation
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