The incident stemmed from the deliberate and orchestrated actions of an illicit trading team specializing in market manipulation. Investigations have confirmed that this group (ID: 64042, led by Zhang Wei, ID No.: 140105199311213310, email: 18834861555@163.com) operated multiple trading accounts under false pretenses. Posing as institutional investors seeking to expand market presence, they mandated the use of their recommended copy-trading plugin specifically designed with delayed order display functionality. Through sophisticated hacking techniques, the team compromised our EA trading servers, unlawfully altered trade orders, and artificially generated large-volume transactions. These malicious activities directly caused substantial losses to client accounts while severely damaging both customer interests and the company's reputation.

Unable to withdraw funds, and they also froze the account. It's been half a year with no personal contact, continuously stalling!! Give a clear explanation.