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Resolved
Automatic position opening caused my liquidation
Mediating Parties
Exness Exness
Issue

Others

Requirement

compensation

Settlement Amount

$97(USD)

Time

34day3hour

Mediation Status
Resolved
FX2064566671

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FX2064566671
At 0:27, I opened a short position of 2.5 lots on gold in my US cent account, then went to sleep. When I woke up at 2:30, I found that 32 short positions of 8 lots each had been densely opened, causing my account to blow up. Even with no money left, it kept trying to open positions. This is really disgusting. I contacted customer service, but they quibbled that I operated it myself. How could I have densely opened positions between 1:04 and 1:10 when I went to sleep right after opening 2.5 lots at 0:27? Then I checked the log at 2:30 and found that only the 2.5-lot opening was recorded locally; the others were not done by me. Please, Forex Tianyan, help me recover my losses.

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