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Having actively traded with Mandiri Investindo Futures, I feel it’s important to approach my assessment with both transparency and caution. For me, the fact that Mandiri Investindo Futures holds a retail forex license regulated by BAPPEBTI in Indonesia provides a foundational sense of security, which is a minimum requirement before trusting any broker with real funds. Their use of the MT5 trading platform, which I accessed on both PC and mobile, offers a familiar and generally stable experience. I have observed that their server speeds are adequate, supporting my need for timely execution — an absolute must for my trading style. However, I have noted some limitations that other experienced traders should weigh carefully. Specifically, when it comes to customer support, while Mandiri Investindo Futures does list several contact methods (phone, email, office address), the lack of comprehensive information on their website sometimes left me searching for more detailed guidance, particularly about critical trading conditions. This can be unsettling if you encounter an urgent technical or account issue outside of regular hours or need quick clarification before making important trading decisions. In terms of platform reliability, my experience was generally smooth, but the transparency surrounding account specifics, spreads, and leverages feels limited compared to what I expect from top-tier brokers. In summary, while I have not faced significant outages or support failures, these informational gaps and moderate customer service responsiveness prompt me to caution fellow traders: always verify specifics directly and don’t hesitate to ask for clarifications before scaling up your trading activities.