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Sanjay sirohi
Within 1 year

Have you experienced any downsides with Tradovate's customer support or noticed any issues with the stability of their platform?

Broker Issues
Tradovate
Regulation
05-25
United States
WikiFX
Reply

Reflecting on my time trading with Tradovate, I have encountered several points of concern, particularly around customer support and platform stability. From an experienced trader’s perspective, responsive and effective support is crucial, especially when handling real capital. However, my encounters with Tradovate’s customer service have left me uncertain. There were occasions where withdrawal requests were inexplicably denied, and follow-up communication provided little clarity or resolution. It’s worth noting that others have voiced similar frustrations, experiencing unexplained charges and a lack of transparency regarding their funds. These issues have raised legitimate red flags for me about how efficiently Tradovate safeguards client interests. Platform stability is another area where caution is warranted. On more than one occasion, I noticed abrupt site outages during active trading sessions, resulting in trades being forcibly closed and sudden, unexplained account balance changes. In such a fast-moving environment as futures trading, even momentary disruptions can have significant financial repercussions. When I investigate further, I see that this isn’t just my isolated experience—other users have reported similar technical glitches, some resulting in losses. For me, these experiences highlight the importance of stringent due diligence and a conservative approach with brokers where regulatory status is in question and operational reliability is not guaranteed. While Tradovate’s product offering might appear attractive at first glance, my experience suggests that consistent support and platform stability cannot be assumed.

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