Headway

FX4205959506

Verified

Malaysia

I chose this crappy platform, Headway, and fell for their "data-based" claims. Now, withdrawing my money is incredibly difficult. The Malaysian team running it are a bunch of scoundrels! Last month, I saw some gains in my account and thought I'd withdraw my principal first. But after submitting a withdrawal request, I started waiting endlessly. Customer service initially said it would arrive in 3-5 business days, but after a week, nothing happened. I contacted them, and the Malaysian customer service staff started arguing, saying my withdrawal request had "data anomalies" and required additional information. I submitted the requested information again and again, but they still refused. It's clear they don't want me to withdraw! Now, not only can I not withdraw my money, I can't even log in! Is this what they call "data-based"? They're just using fake data to scam users out of their money!

FX3356244193

Verified

Thailand

Headway You, a lousy platform, has taken all the money I earned from cooking in Thailand. Last Friday morning at 08.30, I was staring at the XAU/THB (gold to Thai baht) market. The night before, I stayed up late analyzing K-Line data for almost 10 days and managed to build a position of over 3 lots at 26,500. After clicking to confirm, the platform showed a blank white screen—my mouse clicks didn’t respond at all! I was drenched in sweat. I quickly restarted my phone, switched to my tablet, and logged in again, wasting 18 minutes just to get back in. By then, the price had surged to 26,780. I could have made a profit of 252,000 baht, but now, not only did I miss the opportunity, but due to the delayed execution, the follow-up position I added also resulted in another 98,000 baht loss. I complained to customer service, but the guy there was like a robot, just saying, 'There was excessive system traffic at that time—it’s normal fluctuation.' Normal fluctuation? My friend traded on another platform at the same time—why didn’t they have any issues? This month, I lost nearly 400,000 baht just because of Headway’s failed order execution! Headway, you deliberately caused delays and want us retail investors to lose money.

FX3295060534

Verified

Malaysia

It's a scam. The bonus is tied to your principal, and unlocking it requires trading 3,800 lots. I was attracted by Headway's "Deposit RM50,000, get RM25,000" promotion and received the bonus after depositing. However, when I applied to withdraw my RM15,000 profit in February, I was told I needed to complete "200x trading volume" to unlock it. Based on my trading habit of 0.1 lots per trade, I would need to trade (50,000 + 25,000) × 200 ÷ 100,000 = 150 lots. The actual platform requires a 300x "bonus + principal" ratio, meaning I would need to trade 75,000 × 300 ÷ 100,000 = 225 lots. Based on the average Malaysian trading volume of 5 lots per day, this would take two years to complete. I requested to withdraw my principal and gave up my bonus, but was charged a 50% penalty (RM25,000). Ultimately, I was only able to withdraw RM25,000, a 50% loss on my principal. This should serve as a warning to everyone: don't use this unscrupulous platform. It's not trustworthy.

FX7186156320

Verified

Indonesia

Spread manipulation and slippage traps devour principal. On the night of the Federal Reserve's interest rate decision in June 2025, I encountered malicious manipulation when trading USD/MYR on Headway. The platform advertised "ECN account spreads as low as 0.5 points," but when I opened a position, the EUR/USD spread suddenly soared from the normal 1.8 points to 15 points, and my 100,000 ringgit principal was instantly deducted from RM4,500 in fees. Even worse, when GBP/JPY hit my set take-profit point of 182.30, the platform showed slippage to 180.90, forcing a forced liquidation. The original RM8,200 profit turned into a loss of RM6,700. Headway's license does not cover Malaysian customers, which is an unauthorized operation. It's fake, stay away from this platform.

hembadon

Verified

India

I requested withdrawal with was the exact one I used for a previous deposit. I headed straight to Local bank withdrawal only to see a comment attached that local bank transfer could take up to 7 business days. What sought of nonsense is that? If there should be any faster method outside of e-wallet it should be local bank transfer. This is making me doubt their sincerity as a broker

simijay

Verified

India

After I made profit today, they withdrew all my money including capital. They claim I had five accounts which is a big lie. Chatted with them for more than 3 hours to resolve but they refused to refund. Claimed my account was in negative and withdrew all my money to zero. I was never in negative. Am hurt. The representatives/agents are very rude and don’t listen but withdrew my money

yokuzuna

Verified

India

The Broker took my $17 which I had grown from $7. I contacted support Via X but all I got was unprofessional Customer support, kept on insisting that it was my fault. I don't recommend anyone to trade with Headway

FX2556191531

Verified

Indonesia

I invested my money believing your lies about "zero data delays and no withdrawal thresholds." Now, not only have I lost everything to your fake data, I can't even get back my remaining principal! I submitted a withdrawal request three weeks ago, and there hasn't been a single response yet! Every time I contact customer service, they either say "Finance is reviewing the equipment purchase contract" or "We need a supplementary environmental impact assessment report for the factory." I even sent you a photo of the equipment quotation and a copy of my business license. What else do I need? You're just deliberately looking for excuses to deduct money! My factory was relying on this money to upgrade its equipment, but now the old machines keep breaking down. We have a mountain of orders but can't produce them, and the workers are about to quit!

FX1482052502

Verified

Malaysia

This scammer must be exposed. Chart prices don't match execution prices. My trust in Headway has completely shattered because they're directly manipulating the trading platform. I've repeatedly encountered a fatal flaw: the price displayed on the MT5 chart doesn't match the actual execution price of my order! For example, even though the chart clearly showed the price hadn't hit my stop-loss, I received a platform notification that my stop-loss had been triggered. Checking my transaction history, I discovered the stop-loss was executed at a "ghost price" that didn't even appear on the chart. This strongly leads me to suspect their quote system is being manipulated to trigger clients' stops at critical points, thereby profiting the platform. For Malaysian traders, this unverifiable quote system is like a black box, leaving your fate completely in their hands.

FX1957275215

Verified

Thailand

The profit target was maliciously missed, and the profit instantly turned into a loss. On March 12, 2025, I opened a buy order for GBP/JPY on Headway and set the profit target at 185.50. When the market reached 185.52, the platform displayed a stop-loss at 184.80 and forced a profit-taking sell. The original profit of 6,500 THB turned into a loss of 9,200 THB. Customer service explained that it was due to "illiquidity," but the candlestick chart I extracted clearly showed transaction records. This situation occurred consecutively for three days during the release of important data, such as non-farm payroll and the Consumer Price Index (CPI). A senior trader in Thailand told me that this platform exploits the time difference between Bangkok and London and intentionally widens spreads during the Asian market's morning hours. My account details show that the cumulative loss from slippage in March reached 32,000 THB, and the platform refused to provide third-party liquidity proof. Thai traders should not be deceived by this broker—avoid it.

FX9648260082

Verified

Malaysia

I used to trade gold, basing my strategy on your platform's candlestick charts and volume data. But every time I placed an order, the data would "go against me"! When I went long, your data would deliberately push it down; when I went short, it would suddenly surge back up. In just one week, I was wiped out twice! Suspecting a problem with your platform, I used a secondary account to trade both your platform and Maybank Investment Bank in Malaysia. Maybank made a 20% profit, while your platform suffered a 40% loss! Now I want to quit, but withdrawing my funds is incredibly difficult! I've submitted six withdrawal requests, and each time they were rejected due to "anomalies in the transaction records," and you couldn't even explain what the anomaly was! I called my account manager, but he blocked me. I left messages on your platform, but they were blocked.

FX1697800112

Verified

Thailand

How many more investors will Headway deceive before they are satisfied? You keep boasting about your 'top-notch data sources' and 'accurate analysis,' but it turns out all of it is fake information fabricated by your Thai technical team! Last week, I went all-in on the GBP/USD buy signal your system provided. Every indicator showed a strong buy signal, and I double-checked five times. Yet, the market moved completely opposite to your data—plummeting by 200 pips! After thorough verification, I found that the data you provided didn’t even match the real market. Key support and resistance levels were all wrong, and even past candlestick charts were unfairly manipulated! Your platform charges high fees but delivers nonsense data that can’t even point in the right direction. The technical competence and professional ethics of your Thai team are shockingly low!

FX9974316832

Verified

Indonesia

Headway, you scammers! Today, I was completely screwed by your Indonesian technical team—the data system was lagging at a snail's pace, with price updates a full ten minutes behind the actual market! I trusted the system prompts and set my take-profit and stop-loss orders, but the data was terribly laggy. By the time I realized something was amiss and manually closed my position, my account was liquidated! All my years of hard-earned savings evaporated in an instant! I frantically complained to Indonesian customer service, but they blamed it on "network fluctuations." It's clearly your data system that's so broken that you can't even provide basic real-time updates. And you have the nerve to shift the blame onto users? You're scamming people out of money with fake data, and then you don't even offer compensation. You're basically blatant robbery!

FX3576159265

Verified

Thailand

I've been trading for five years and have never seen such a shameless platform before. The data speaks for itself: Yesterday at 15.00 Thai time, the market was calm, but your spread for EURUSD easily widened to 3.5 pips! Meanwhile, my friend's spread on IC Markets only increased by 0.7 pips! I'm not blind! How many times the difference? 5 times! And that's not all—when the London market opened, it got even more ridiculous. The spread for GBPUSD could instantly spike over 8 pips! Last week during the U.S. CPI release, the spread for gold (XAUUSD) soared to 50 USD! Yes, you read that right—50 pips! It's like getting shot five times before the battle even begins! So progressive, so shameless. All you know is how to bully us Southeast Asian clients.

FX2915013482

Verified

Indonesia

Sistem Headway yang macet membuat saya kehilangan 65 juta rupiah. Kamis lalu, saya memasang order beli USD/IDR di harga 15.320. Setelah mengklik konfirmasi, sistem macet selama delapan detik. Setelah pulih, sistem menunjukkan posisi perdagangan di harga 15.365. Itu berarti terjadi slippage 45 poin. Saya kehilangan 2,7 juta rupiah. Saya merekam layar dan menunjukkannya kepada layanan pelanggan, yang menjawab dengan bahasa Indonesia yang terbata-bata, "Koneksi Telkomsel Anda buruk." Sementara itu, perdagangan di platform lokal "BCA Forex" sangat stabil. Pemeriksaan di BAPPEBTI mengungkapkan bahwa Headway bahkan tidak terdaftar di Indonesia. Mereka hanya mengeksploitasi gangguan sistem untuk mencuri uang.

Mu-neerah

Verified

United States

This broker seems great at first, but I have one major complaint. I'm unable to withdraw the full amount of money I want from my account. I even contacted customer service, and they told me I could only withdraw small amounts at a time. I followed their instructions, but my withdrawal requests were still repeatedly declined.

Leemah8

Verified

United States

The deposit bonus offered by this company is a complete rip-off. The spreads are so wide that the bonus money gets eaten up almost instantly. To make things worse, they can remove the bonus from your account without warning, even in the middle of a trade. This is exactly what happened to me; my account was blown up, and my balance went from $230 to $38 in a second. When I contacted customer service to find out why, they were deceptive and unhelpful.

Myshaw

Verified

United States

When I lost money while trading with Headway, my account went into a negative balance. Headway advertises negative balance protection, so I was expecting my balance to be reset to zero, as is standard practice in the industry. Instead, they let me deposit more money, and then they used those new funds to cover my old negative balance. The way they handled this felt dishonest and misleading.

FX2715136531

Verified

Malaysia

Headway's slippage always goes in the direction of losses, with an average slippage of 12 pips on profitable trades and never more than 2 pips on losing trades. If this isn't intentional, what is? Malaysian traders have exposed Headway's spread fraud. The platform uses unusual spreads on Southeast Asian currency pairs: the average spread on USD/MYR is 12 pips, and on EUR/MYR it's as high as 15 pips, which is 3-5 times the normal market spread. Even more outrageous is that during Malaysian public holidays, spreads can widen to 20-25 pips, clearly exploiting insufficient liquidity for malicious pricing. Headway should not be in Malaysia. Never trust this broker. If you have any funds, withdraw them immediately and stay away from them.

FX4670943842

Verified

Thailand

I set my stop-loss for USD/TH at 36.20, which is the breakeven point I calculated. If the price goes higher than this, I would lose a whole day's worth of overnight market income! Then the system froze for two seconds, and suddenly the price jumped to 36.55—a slippage of 35 pips, meaning I lost 7,000 THB! I was using a True Move 5G dedicated line and logged into 'SCB Forex,' where slippage was only 3 pips. So why is Headway being blamed as a 'network issue'? I know a bit about Forex trading, but I've never seen slippage this bad before. Over the past 20 days, I traded USD/TH 18 times, and 14 of those had slippage exceeding 20 pips, totaling 23,000 THB in losses. Stay away from Headway—this deceptive platform has hit me hard.

Muri1010

Verified

Germany

I'm incredibly angry about your actions! During my time trading on this platform, l've been plagued by both slippage and margin calls, sinking into despair. Slippage haunts every trade like a ghost. In one GBP/JPY trade, the market was stable, but my order slipped by over 30 pips, resulting in significant losses from the outset. And when the market moved against me, the platform's malicious manipulation made me even more miserable.