The official has given a reply, and also arranged for the commissioner to call, if you have questions, you can send an email

The reason for the official cancellation of profits has always been that the order price did not immediately reflect the market price at that time? The recording of my phone communication with me just said that most of my previous transactions were using Expert Advisors. Then I said that my manual order of 3 standard lots did not immediately reflect the market price at that time, what is the quote error, my purchase price The selling price of other platforms also has this price.

I am using manual trading. Where is the quotation error queried by the EA?

The official has already given a reply, and also arranged for the specialist to call, you use the EA to check the quote error, and then manually trade 3 positions and 300 orders immediately.

On last November 15th, I deposited $2500 in XM . As of March 30th, I have been using MT4 to trade, with profits and losses(Currently, there is $160 plus $2159 left in my account). But on 28th, I received the email from XM , content as follows: Distinguished gentleman/lady, Since the system detected that abnormal trading is being conducted in your account. After investigation, the low-spread miniature XAU/USD place on March 24th hasn’t reflected the market price timely. According to our company policy (60.3 & 60.4), we have the right to cancel your current trading and readjust your account. In this context, your $2157 profit will also be canceled since the profit in your account is not legal. My 3 trading records is as follows(in line with the buying and selling price provided by the platform): 98033991 2020.03.24 09:56:34 sell 100.00 goldm# 1571.62 0.00 1569.00 2020.03.24 09:56:36 1568.94 0.00 0.00 0.00 268.0098037763 2020.03.24 10:30:55 buy 100.00 goldm# 1578.86 0.00 1587.00 2020.03.24 10:31:24 1587.97 0.00 0.00 0.00 911.0098040472 2020.03.24 10:33:30 buy 100.00 goldm# 1578.66 0.00 1587.00 2020.03.24 10:33:43 1588.44 0.00 0.00 0.00 978.00