PXBT

FX1722734874

Verified

Germany

I deposited funds on PrimeXBT two weeks ago and now they’re refusing to process my withdrawal. The support team keeps sending generic replies instead of solving the problem. They invented a strange excuse about a “Do not honor” issue, but my bank and credit card provider both confirmed this doesn’t exist and that they would never block an incoming payment. On top of that, I can’t even select the same card I used for deposit to request a refund. This looks like a deliberate attempt to trap client funds.

FX1771058790

Verified

Spain

I’m really disappointed with PrimeXBT because of their spreads. At first, I thought this broker was reliable, but after trading for some time, I realized their spreads are unreasonably high compared to other brokers. Every time I open a position, I’m already starting with a big loss because the spread is eating into my balance immediately. This makes it almost impossible to scalp or take short-term trades, and even longer-term trades feel like I’m being unfairly charged. Instead of giving traders a fair chance, PrimeXBT seems more interested in profiting off these inflated spreads. It’s frustrating because spreads are supposed to be competitive in today’s market, yet with PrimeXBT I feel like I’m trading at a disadvantage right from the start. Honestly, I regret depositing here, and I wouldn’t recommend this broker to anyone who values fair trading conditions.

PannathornOrnwimol

Unverified

Thailand

they dont hav emuch features but they dont need to, its the trusted payments and good conditions that I am after, not those features :)

Positive

10-15

FX4013572635

Verified

United Kingdom

I deposited money on PrimeXBT two weeks ago and now they won’t let me withdraw it. Customer service is useless, only sending pre-typed responses without real help. They even mentioned a strange “Do not honor” comment, but my bank confirmed they never refuse incoming transfers, nor have they heard of such an excuse. Credit card support also confirmed it’s the company’s fault. To make matters worse, I can’t even choose the same card I used for deposit as a withdrawal option. This feels like a clear attempt to block withdrawals.

LucaVerster

Unverified

South Africa

I’m glad they have many methods to deposit and withdraw. Both processes went well👌👍

Positive

09-09

FX3890414657

Verified

Malaysia

When I first submitted my withdrawal application, the Malaysian customer service representative said, "The system detected that you're using a domestic bank card, and the match with the platform's international data channel is only 40%. You need to bind an overseas card to increase the match to 90% and meet the withdrawal requirements." They also sent me a "data matching rules table" stating that "international platforms prioritize matching overseas account data" and threatened that "if I don't bind within 15 days, my account will be marked as an 'abnormal data account' and my principal will be frozen!" I argued that I didn't have an overseas card, but the customer service representative said, "You can find an overseas card agency that works with the platform. It costs 5,000 yuan and the data matching will be completed quickly!" Only then did I realize it was a trap!

FX8789458362

Verified

Malaysia

A while ago, the Malaysian customer service representative suddenly sent me a message saying, "The platform's data system detected three previous miscalculations in your transaction data. You can apply for a correction and cash rebate of up to 8,000 yuan." They also asked me to submit my bank card number, a photo of my ID, and an SMS verification code to "verify the data." Thinking I'd get the cash rebate, I submitted the information as requested. That same evening, I received a text message from the bank saying "50,000 yuan was deducted from my account!" I quickly logged into my PXBT account and discovered that the 50,000 yuan had been transferred to an unfamiliar account! I contacted customer service for an explanation, but they said, "You leaked your account information yourself; it has nothing to do with the platform's data correction." I asked them to check the transfer records, but they said, "The records are internal and cannot be disclosed."

FX1915239066

Verified

Malaysia

When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account has three transactions that haven't been filed for compliance. You'll need to submit a margin deposit. Once the review is passed, the margin and principal will be credited together." I was stunned. Why hadn't they mentioned any compliance issues during the transaction? They even sent me a "compliance review report" with the message "15% of unfiled data" and threatened me, "If you don't pay the margin within 7 days, your account will be frozen by regulators and your principal will be deducted!" I scraped together 20,000 yuan and transferred it in, but after waiting 10 days, the review was still "pending approval"! That's when I realized it was a scam!

FX4026481792

Verified

Malaysia

My Malaysian customer service representative sent me daily "data partnership project reports," claiming, "The platform has exclusive data resources, and if you invest over 100,000 yuan, you'll join the 'profit-making partnership group,' where you can follow the data signals and make guaranteed profits." They also sent me screenshots of users investing 150,000 yuan and earning 45,000 yuan a month. Believing them, I invested the 120,000 yuan I was planning to use to expand my store. However, as soon as the money arrived, the "profit-making partnership group" was disbanded, and the customer service representative I had previously contacted blocked me! When I contacted the platform's official customer service, they either didn't respond or said, "We can't find your project investment record; it might be data loss." I later learned that the so-called "data partnership project" didn't exist and was simply a scam based on fake reports.

FX4175845316

Verified

Malaysia

When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account data is out of sync with the platform server. You need to deposit an additional 30% of your funds to activate the synchronization function. After activation, both your principal and the activation deposit will be credited to your account." They also sent me a screenshot of a data synchronization anomaly showing "0% synchronization progress" and threatened me that if I didn't activate my account within 24 hours, it would be classified as a 'zombie account' and my principal would be permanently frozen! I collected 30,000 yuan and transferred it in, but after activation, I checked the withdrawal progress and it still showed "data syncing!" I contacted customer service, and they said, "There's a new synchronization issue, and I need to deposit another 20,000 yuan to upgrade the synchronization channel!" That's when I realized it was a scam!

FX3924393663

Verified

Malaysia

The PXBT forex platform employs a variety of disgusting tactics. The manipulation involved in trading is even more outrageous. During the release of the November 2024 non-farm payroll data, my EUR/USD order experienced an abnormal slippage of over 2 points, resulting in a direct loss of $600. The platform's customer service excused the issue by citing "market volatility," completely ignoring the industry standard that legitimate platforms typically limit slippage to less than 0.5 points during major market fluctuations. This malicious slippage is clearly technical manipulation by the platform exploiting market fluctuations. The platform advertises "zero fees," but when I closed a $10,000 GBP/JPY order, I was inexplicably charged a $350 "transaction service fee." This is simply a brazen misappropriation of user funds. Stay away from this unregulated, manipulative, and fund-withdrawing black market platform.

KishorSurendran

Unverified

Malaysia

As a trader who trades only indices, I find it cool to trade such a variety of inidces because currently there is high volatility on all markets due to geopolitical intense and wars. It's my first time seeing how a broker offers high leverage up to 1:200 for trading indices. Spreads are kinda wider than usual, but at least I don’t lose a lot on swap fees which is a real deal.

Positive

08-29

SurinKosaisook

Unverified

Thailand

This is my favourite instrument for trading, it’s volatile but trading costs arent' low in my opinion. All profits I always withdraw through a bank card and it doesn’t take much time.

Positive

08-03

ThembaRadebe

Unverified

South Africa

The platform is pretty straightforward with various assets to trade but not really invested in educational materials

Positive

08-01

NattapongWorasit

Unverified

Thailand

Spreads start from 0.1 and support available 24/7

Positive

07-01

SomsakKittisak

Unverified

Thailand

I must admit the platform ain't that bad, heard about it for a while now but was hesitant to try it out. But man, the withdrawal process, was fast and easy using binance pay, it takes some getting used to but I reached out to support and they were really helpful

Positive

06-09

BVlok

Unverified

South Africa

Even though I've traded on the forex market for a while, I have never had any experience with automated trades. So I was interested in that and got in touch with the support team. Ya know I didn't expect them to be so invested and loyal. They explained how I can take advantage of it and send all the necessary information with detailed steps. So far I'm using automated trades. :)

Positive

05-29

AnurakChaiyasit

Unverified

Thailand

The MT4 was a simple and safe choice for me but i liked the conditions this broker offers on some of the assets i trade like the currency pairs, Gold and natural gas!

Positive

05-12