Global Broker Regulation Inquiry App
WikiFX
Amount resolved within one month(USD)
$360,392
Number of People Resolved
15336
ThinkMarkets – Unable to Withdraw
Hello FPA members,
I am raising a serious issue with ThinkMarkets, a CFD brokerage regulated under FCA (UK), ASIC (Australia), CySEC (Cyprus),
Withdrawal Request ID: 12D82
Method: Crypto
Date Submitted: 15/08/2025 at 08:56
Status: Still pending after more than 5 days
Here are the key issues:
I provided all requested recordings, yet the withdrawal remains unprocessed.
Whenever I contact support via live chat, I’m told the issue has been “forwarded to finance.”
The finance team is completely unresponsive – I have sent countless emails to finance@thinkmarkets.com and received no reply.
My account manager (Rivash Gudar) is also not communicating with me at all.
This is not even about profits – my capital is not being addressed.
This lack of transparency and refusal to process withdrawals raises serious compliance concerns under FCA client money rules (CASS) and equivalent obligations with ASIC, CySEC.
Broker
ThinkMarkets
Exposure Type
Unable to Withdraw
Ghana
08-20
Ghana
08-20
kudotrade keeps taking me out
My account balance dropped sharply, not because of my strategy, but because of execution failures outside my control.
A trade that should have closed in profit was instead hit with severe slippage, flipping it into a loss
Broker
Kudotrade
Exposure Type
Severe Slippage
Croatia
08-19
Croatia
08-19
Despite claiming tight
Despite claiming tight spreads, hidden markups and slippage have cost me heavily over time
Stop-loss orders were triggered far beyond my set levels, resulting in unnecessary losses that shouldn’t happen with a fair broker
Broker
Kudotrade
Exposure Type
Severe Slippage
Croatia
08-19
Croatia
08-19
My trading log shows
My trading log shows 32 instances where the platform executed at a worse price than requested—sometimes by over 10 pips. The total cost of these manipulations? Over $400 in losses that had nothing to do with my strategy’s performance
Broker
FIBOGROUP
Exposure Type
Severe Slippage
Belgium
08-19
Belgium
08-19
Unfair and Unpredictable Execution
From my own trading experience, the slippage on JustMarkets has been far more severe than I expected. On multiple trades, I placed orders at a certain price, only to see the execution slip by a large margin—even when market conditions were relatively stable. This has turned potentially profitable trades into break-even or even losing ones, which is extremely frustrating. What troubles me the most is that this slippage isn’t just during major news events or high volatility; it sometimes occurs during normal trading hours without any clear reason. Over time, this has made me lose confidence in their execution quality and hesitate to trade during key market moments.
Broker
JustMarkets
Exposure Type
Severe Slippage
Thailand
08-19
Thailand
08-19
Severe Slippage Hurting Trading Confidence
From my own trading experience, slippage on JustMarkets has been noticeably severe, and it’s something that has directly impacted my trading results. On multiple occasions, I placed orders expecting to enter at a certain price, only to see the actual execution price deviate far more than what I would consider normal, even under relatively calm market conditions. This has turned profitable setups into break-even or losing trades, which is incredibly frustrating. What bothers me most is that the slippage isn’t limited to high-volatility events—it sometimes happens in regular market hours without clear justification. Over time, this has eroded my trust in their order execution quality and made me hesitant to place trades during key market moments.
Broker
JustMarkets
Exposure Type
Severe Slippage
Thailand
08-19
Thailand
08-19
JustMarkets is a scam.
JustMarkets is a scam. They offer bonuses to customers when their trading volume reaches a certain threshold. When a customer makes a second deposit, the bonus is automatically deducted. Therefore, please think carefully before trading on this platform. Is it a scam?
Broker
JustMarkets
Exposure Type
Severe Slippage
India
08-19
India
08-19
I can't believe what's
I can't believe what's happening with my Headway account. I'm completely locked out and can't log in. I need access to my funds and my trading, but everything is blocked. This is so frustrating, and I'm worried about my money. I've tried to figure out the issue, but I'm getting nowhere. I need to know why I'm blocked and what steps I can take to regain access to my account immediately. This is unacceptable, and I need a solution now.
Broker
HEADWAY
Exposure Type
Others
India
08-19
India
08-19
Withdrawal Issues That Damage Trust
From my personal experience, withdrawing funds from JustMarkets has been one of the most frustrating parts of using their platform. When I tried to take out my money, the process was delayed without any clear explanation. I was asked to resubmit documents multiple times, and every interaction with customer service left me with vague, generic replies instead of real solutions. What worried me most was the uncertainty—never knowing when, or even if, my funds would actually arrive. For a trader, quick and reliable withdrawals are non-negotiable, and this experience has made me lose confidence in their reliability.
Broker
JustMarkets
Exposure Type
Unable to Withdraw
Thailand
08-19
Thailand
08-19
JustMarkets’ Withdrawal Issue
From my personal experience, the withdrawal process at JustMarkets has been frustrating and disappointing. When I attempted to withdraw my funds, the process was unexpectedly delayed without clear explanations. The platform required repeated document submissions, and every time I reached out to customer support, I received vague or generic responses instead of concrete timelines. What concerned me most was the feeling of uncertainty—not knowing if or when my funds would actually arrive. For a trader, the ability to access your own money quickly is essential, and this experience has seriously shaken my trust in their reliability.
Broker
JustMarkets
Exposure Type
Unable to Withdraw
Thailand
08-19
Thailand
08-19
Initially I was able
Initially I was able to deposit and withdraw money normally with JustMarkets, but later when I deposited $6,000 into two accounts, the platform would not allow me to log in and the institution took the trader's money for themselves. I advise you to be careful.
Broker
JustMarkets
Exposure Type
Severe Slippage
Thailand
08-19
Thailand
08-19
Why are they declining
Why are they declining my withdrawal request?
Is painful, expecially when there's urgent need for the money.
I have been trying to withdraw my money from the app but the keep declining my withdrawals it’s so annoying and Frustrating Customer service are not helping matters
Broker
HEADWAY
Exposure Type
Unable to Withdraw
India
08-19
India
08-19
unable to withdraw
| Don't understand this Bullshit anytime I place withdrawal on ur brokerage it's always declined ur customer care was telling some bullish that I must use the same account which I used to deposit to make withdrawal and that's what I did bullshit
Broker
HEADWAY
Exposure Type
Unable to Withdraw
India
08-19
India
08-19
unable to withdraw
I use deriv few months ago, I thought they good but no
I made profit and when I want to withdraw, they deduct money from my account but don't credit my wallet
I complain, they say I should wait 10 business days
I did not get my money
Broker
Deriv
Exposure Type
Unable to Withdraw
India
08-19
India
08-19
Scam company
They stole $100,100 USD from me.
When I saw that I had already made more than $200,000 USD in profits, I tried to withdraw some of my funds, but they did not allow me to do so, claiming that all my money was already invested.
When I attempted to withdraw my money, I received a message stating that all my funds were lost and that I needed to deposit more money to free margins and make more gains. A total scam!
Broker
TRADE.COM
Exposure Type
Scam
United Arab Emirates
08-19
United Arab Emirates
08-19
On March 6, 2025, I was
On March 6, 2025, I was persuaded to trade with JustMarkets. We were profitable on trades initiated by JustMarkets. However, this fraudulent agency used their own software to interfere with my trades, causing me to lose $1,000 and was blocked. The employees of this agency are both scammers and fraudsters. I advise you to be careful.
Broker
JustMarkets
Exposure Type
Others
Singapore
08-18
Singapore
08-18
I asked this scam platform
I asked this scam platform to refund my money and they automatically cancelled my account while I was trading.
Broker
JustMarkets
Exposure Type
Severe Slippage
India
08-18
India
08-18
This is a typical scam
This is a typical scam platform that deceives investors and offers no so-called deposit bonuses. They manipulate data in the background, causing severe slippage and maliciously closing investor accounts. I hope everyone will stay away from this platform!
Broker
JustMarkets
Exposure Type
Severe Slippage
Laos
08-18
Laos
08-18
Initially I was able
Initially I was able to deposit and withdraw a few hundred dollars, but then when I deposited $1.5k into both accounts, the JustMarkets platform wouldn't let me log in, and I couldn't log in to MT5 either. When will this be fixed? Is there no one helping?
Broker
JustMarkets
Exposure Type
Severe Slippage
Philippines
08-18
Philippines
08-18
Everyone, stay away from
Everyone, stay away from JustMarkets. They're a scam and manipulating accounts. On July 20th, I deposited $15,000 to follow a trading guru. By July 27th, my account had grown to $5,000. Then they intervened, placing seven large hedging trades that wiped out my account, and customer service ignored them. I'm truly heartbroken, everyone. Don't trust them, or you'll suffer like I did.
Broker
JustMarkets
Exposure Type
Severe Slippage
Thailand
08-18
Thailand
08-18
Exposure
Unable to Withdraw
Severe Slippage
Scam
Others
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Amount resolved within one month(USD)
$360,392
Number of People Resolved
15336
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