Opening the account was already very complicated, and logging in is also difficult. Compared to the apps of Swiss banks, the platform is very complicated to use. I wanted to close the account, but the remaining balance of about 460 francs has been waiting for months. Today, customer service seriously asked me about my last job five years ago, even though I've been retired for five years! I wonder how Swissquote can know the name of my employer from five years ago. That's a matter of data protection, isn't it? And what do these questions have to do with closing my account?

I wanted to withdraw the remaining $73, it's been almost two weeks and it still hasn't been credited to my account. The customer service is slow in responding to emails.

Since 2020, we have been working with UBS Bank. Our company, Tianji Intelligent Investment, has traded nearly 300,000 lots in the past three years, and the cooperation has been very stable. The capital volume is sufficient, and deposits and withdrawals are also very convenient. Although there may be slippage during major market movements, we have been compensated for several instances of slippage beyond the market conditions. It is still better to choose a large broker.

Swissquote delivers competitive spreads, making it a great option for cost-conscious traders. And with their solid regulation, you can trade with confidence.Niceee!

Nice broker, but sometimes connections are lost...

In July 2022, in a certain QQ group about stocks, a manager surnamed Huang recommended opening a forex trading account with the option to copy trades. As a complete novice, I had no idea that Swissquote Bank's trades originally had no commissions but such large spreads (which I only learned later)—each standard lot cost $50 to open. Under their guidance, I successfully lost everything. Since the trades were executed by following their lead, I accepted the losses. I ask for nothing else but the return of the total commission fees paid based on the number of lots traded.

My account is 7148871. I trade on the TMGM platform. I choose to use this platform for its security and stability. But TMGM is a black platform. On December 26th, XAU/USD malicious slippage and expanded more than two hundred pips, resulting in the liquidating of more than 100,000 U.S. dollars. The liquidity provider offer is not so low, the platform's forced leveling mechanism also has a problem. I hope that this matter is exposed so that everyone will be warned not to use this black platform, this platform is not trustworthy.

Funds are securely protected, As Switzerland's largest and only listed forex bank, Each account enjoys a 100,000 CHF protection plan. In the current era of major offshore regulations, Banking institutions are relatively safe. FINMA is also the only institution where mainland Chinese clients can enjoy fund security guarantees!!

Third-party transfers were supported when opening the account. It seemed friendly at first. But soon after all funds were deposited, their attitude changed. They no longer support third-party transfers. The transfers I'm referring to are transfers to third-party personal accounts—not risk funds or transfers to other trading platforms, let alone money laundering. Moreover, their official website still states that third-party transfers are supported. I am a frequent trader, but the account manager outright declared: 'We do not support or provide third-party transfer services,' and refused to give any reason. Be cautious: Swissquote Bank's account managers can set their own rules, disregarding the bank's policies. Even complaints won't resolve the issue. This indicates that the bank's management tacitly allows account managers to restrict user account functions without justification, ignoring bank rules. Depositing money is very convenient, but withdrawing it is extremely difficult. Contacting the account manager is futile—they simply ignore you. This bank is completely dishonest and behaves with a 'big business bullying customers' attitude. The account managers are very impolite. Unlike other brokers like Interactive Brokers and XM, which reply to emails 100% of the time and are honest, professional, and at least respectful to clients, Swissquote is the most arrogant and rude platform I've ever traded with. Their lack of integrity and bullying of customers is self-destructive.

Swissquote Bank's fund deposits and withdrawals are conducted through bank-to-bank transfers or same-name private-to-private wire transfers, meaning the remitter is yourself and the beneficiary is also yourself—essentially transferring money to yourself. The entire process is similar to transferring funds domestically from your ICBC account to your CCB account, except the banks are different. Since both accounts belong to you, the funds are secure, and the transaction channels are safe. There’s no need to worry about frozen or blocked bank cards. Additionally, multiple deposit and withdrawal methods are available, offering unique advantages in the current market environment (e.g., card restrictions, offshore licenses, private account transfers, etc.).

The deposit and withdrawal of Swissquote Bank adopts bank-to-bank and private-to-private telegraphic transfer with the same name, that is, the remitter is yourself, and the payee is also yourself, and you transfer money to yourself. The whole deposit and withdrawal process is like transferring money from your own ICBC card to Your own CCB card is the same, but the bank is different, it is your own account, so the funds are safe, and the fund channel is also safe. You don't have to worry about freezing the bank card and blocking the card. At the same time, there are many deposit and withdrawal methods to choose from. Under the current market environment (duan card, offshore license, private account transfer, etc.) has unique advantages

Swissquiote owns a very complex official website to use, not intuitive at all… I really think that they should redesign their site. As an old client of this broker, I have spent much longer time to find what I need every time…

Well-regulated broker, good execution, professional customer support service, easy and quick deposit and withdrawal process, and many payment options. No issues, have been trading with them for many years.

Except that the deposit threshold is a bit high for me, I am satisfied with everything else! Trading assets are abundant, trading conditions are very competitive, and the trading platforms are very easy to use! If only a mini account could be offered as well.

The commission is US$50 per standard lot, the pound-US spread is more than 55, and there are some overnight fees. After calculation, it is really the highest in the world. It is seriously inconsistent with the advertisement made by the bank, and there is fraud.

Gold and AUD have severe slippage issues. I've asked customer service multiple times and they just say it's normal. Totally unreliable.

Swissquote customer service also failed to inform about trading risks. After executing the trade, the extreme market conditions made me feel there was a risk of margin call. I applied to add funds, but the funds were delayed in arriving. This led to my margin call. Unreliable.

During periods of high market volatility, slippage becomes severe and can easily lead to losses.

Not withdrawing funds, and making me pay all kinds of fees—a bunch of damn scammers.