Rights Protection Center

FX1944833748

Within 1 year

Trading Account Number:63544474 I open sell positions on NFP news by 04.04.2025 with USD 4091 and i have collected USD 5891. My balance became USD 9982. Shortly after my profits USD 5891 removed and my account blocked! I received an email from XM support team that says i open positions opposite ways with other clients or broker. But this is not true! I trade using my only account and I did not do opposite trades! XM didn't show any solid proof of this and just removed my profits and blocked me! I want my profits back. Please help me WikiFX and solve this issue. This is is really big scam by XM!

FX4023668255

Within 1 year

On March 4, I invested $11,000. Based on the recent market conditions, I believed the UK index worldwide would witness a drop, so I decided to trade the 100gbppro product. After visiting GMI's official website, I realized there was no announced dividend payout information for the stock products that week. So, I inquired with the platform's account manager about the dividends. I was explicitly informed that there would be no dividends for the 100gbppro product for the week, which would reduce the cost of shorting the UK index. So, I placed an order for the 100gbppro product on the 5th and successfully closed the position with profit on the 6th. I then submitted a partial withdrawal and found that the platform had deducted a total of $3,701 in dividend payouts for shorting the 100gbppro product. After discussing with customer service and the account manager, GMI insisted on deducting these dividends. This action is infuriating. When I initially inquired, the GMI salesperson clearly told me that this week's UK index would not incur dividend payouts. I chose to short the 100gbppro on GMI based on this premise. But when the short position was profitable, they changed their stance. I trusted GMI because they appeared to be a well-established broker. To see them go back on their word is surprising. I hope the media will expose such unscrupulous behavior by GMI, helping me recover my losses.

Decode直招代理

3-5 years

Slippage is serious. The original stop loss point was 1980.90, but the final point was 1978.56, resulting in an extra loss of $3,042. I'd like to ask the stop loss I set is for display? If so, I can just trade manually. Why do I have to trade with stop loss?

FX4011589782

Within 1 year

I placed orders on my account during extreme market volatility. Despite substantial losses and my account going into the red, no positions were closed. However, when the market reversed and my account became profitable, the platform claimed my trades were violations and deducted all of my profits. They stated that 'after our team's review, your profits have been invalidated due to your trading pattern violating our terms and conditions, specifically clause 42.2(9), profiting from pricing errors or delays set by liquidity providers.' The platform's ridiculous justification leaves me amazed. Furthermore, can a pricing error of over 10 US dollars actually occur? My account orders experienced both losses and gains. So, is it a normal practice for clients to lose money on your platform, and if they make money it's deemed a violation? I traded multiple types of assets. The actions of the LIRUNEX platform are rogue-like in their behavior. My account profits were earned in the face of considerable risk. I demand LIRUNEX to return my rightful profits and provide traders with a fair and just trading environment.

FX8716476482

3-5 years

I deposited 1000 and it hasn't arrived yet. When I contacted customer service, their robotic response was to wait for an email. It's been over 10 hours and still no action.

张伟1242

1-2 years

Cannot withdraw, they even froze the account, it's been half a year and there's no one to liaise with, they've been dragging this on!! Give a clear statement.

FX1037327612

3-5 years

On April 3rd, I simultaneously opened two short positions for spot gold and two long positions for gold futures, keeping my account in a hedged state. On April 7th at 01:06:01 platform time, the price spread between spot gold and its futures was -6, with the futures price at 3025.21. According to these prices, my account wouldn't trigger a forced liquidation. But the platform maliciously altered the quotes - my futures orders got forcefully liquidated at a rate of 2019.93, causing my entire account to be liquidated. When I contacted the platform's customer service about this, they've been dragging their feet and brushing me off.

世界直球冠军

Within 1 year

Moreover, the branch doesn't even exist.

神计庙算

6-10 years

The service keeps paltering with me, while the withdrawal is yet to be received. How long I will await? 50 years?

FX5507625492

Within 1 year

Garbage platform. Initially, there was no slippage. But once they see you winning, withdrawals slow down. Plus, severe slippage occurs. The variation is small only 0.08-0.2. In high volatility, slippage can go above 30. I have evidence to back my claims, pictures tell the truth.

FX2371797474

Within 1 year

The platform refuses withdrawal, the registration link has been removed, and the website is inaccessible! I request an official response.

FX2072748312

Within 1 year

I have $448 in my account number 251095872. XM won't let me use USDT for withdrawal, even though I used USDT for deposit. My bank account has been frozen and is unusable. I've said this many times, but they still don't allow me to use USDT for withdrawal.

FX1467116328

Within 1 year

The shady platform won't allow you to withdraw money from your first transaction, reaching out to customer service is also futile, they just keep stalling without allowing withdrawals!

FX9649315271

6-10 years

When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!

FX6505975912

3-5 years

I received an email saying (recent high-risk and/or suspicious activity observed in your trading account). This is because the fees are high, the website takes too long to respond and the delay is too long. In short, I just wasted my time and money. I do not recommend it... I want my money back, and then they can block my account and even delete it.

风一样的男子1

3-5 years

All unable to log in, also can't contact customer service, feels so helpless.

duoqinghe

3-5 years

Recently, there have been frequent occurrences of market freezes, sometimes lasting for an hour, especially during the US session. Market freeze has occurred several times. During the freeze, the account cannot trade and the website cannot be logged in. It's very disgusting!

FX3826894602

Within 1 year

Why is the platform not moving? Why, why? Why

FX3933525094

Within 1 year

On April 14, 2025, around 22:30 Beijing time, the platform experienced a freeze, resulting in unavailability on both mobile and computer, causing losses. Resolution is demanded.

FX8927036152

Within 1 year

I submitted a withdrawal request, but I have not received the funds yet. Additionally, I am currently unable to contact online customer service for assistance.