Rights Protection Center

五十三

3-5 years

Can I withdraw profits if the broker changes my winning trades?

FX7569331972

3-5 years

It has been almost a week since I submitted a withdrawal request, and it's still being processed without the funds being credited. Customer service is just delaying with various excuses, claiming it is still under review. Previously, withdrawals were credited on the same day.

FX2872886218

6-10 years

EX platform had a system glitch for half an hour from 22:00-22:30 on April 14, 2025, causing losses of 16,000 US dollars across my four accounts. I held short positions that I could not sell, and I have screen recordings as evidence. I emailed the platform but they did nothing! They are an unscrupulous platform! They acknowledged in their reply that there was a half-hour system glitch and that I had manually attempted to sell my short positions, but that the transactions failed. If there had been no system glitch, I would not have suffered losses, and ultimately, my account was liquidated. My email requesting compensation has been ignored. Beware of the unscrupulous EX platform, be cautious and don’t be deceived again.

可乐9036

1-2 years

Malicious order placement, data tampering, resulting in losses, account closure, and embezzlement of customer funds

机器人做交易

Within 1 year

The evidence screenshots are posted below. Has anyone encountered this situation before?! EXNESS is a scam platform! Are there any experienced people who can guide me on what to do?

FX3659598137

Within 1 year

When I created my account, they said my profile was completely valid and I could start trading. But when I made a profit of $800, I withdrew my money and they said my account was not verified. Taurex asked me to verify my identity, and when I did, they said I did not meet the identity verification requirements. So why didn't they ask me to verify my face as soon as I created my account? They waited for me to make a profit and made such an unreasonable request.

Penambang Crypto Online

Within 1 year

Just one day after depositing, I can't withdraw. I'm always told to contact support which never responds, or to wait. It keeps happening. Suddenly, the balance is gone.

sunny Huang

Within 1 year

I have already contacted customer service twice and provided the required information. Why can't the fund transfer data be found when changing the bank card?

浩

Within 1 year

Slippage is severe, I initially traded at 0.01 lot and suddenly changed to 0.1 lot

猎云

3-5 years

All of my positions were liquidated all at once. I had been making profits before, but suddenly I started to make a lot less and lose a lot. The slippage problem became more and more serious. As a result, I could not place orders even after I made profits. Now I liquidate my positions directly. Now, please help me to check whether these orders did not reach the foreign exchange market at all, but the IC platform directly caused serious losses to our betting, and then forced the liquidation. I really can't understand why an old platform still allows it Super large slippage (deliberately) What about the capital risk control of your platform? When I didn’t enter your platform, I said it very nicely. You will only make money if our customers make money. Now I think about it, it’s getting more and more terrible. Now the platform can't be opened, the customer service doesn't respond to messages, I deliberately evade responsibility, I hope severe punishment, I will call the police

Adam

6-10 years

Normal manual orders, they accuse me of manipulating market prices and using EAs for trading. Just because my lot size is slightly larger and I earn fewer pips, they claim I violated rules, block withdrawals, refuse to release funds, and demand I sign a no-dispute agreement just to get my principal back. What's the point of using such a platform? Damn it.

瑞森

6-10 years

On Saturday, June 21, 2025 at 23:56 The platform will forcibly close positions when trading is suspended on Saturdays.

瑞98835

6-10 years

This platform is unworkable. As an agent, they blocked my agency backend without any reason, and I can't withdraw funds, impacting my clients. It's a scam.

Md Shakib Uddin

1-2 years

they frize my 75000 usd without reason .

juhardy

Within 1 year

I have been deposit and made some profit but when I want to withdraw they reject it,they even don't allow me to withdraw my initial deposit 50$ and now they remove my balance and set to 0 The support don't response my message the keep calm and stole my money

Jorgefx

3-5 years

They blocked my account and took my earnings of over 750 dollars.

FX3684744940

Within 1 year

They didn't process the withdrawal when urgently needed, always delaying with various reasons. I was also induced into a fraud causing personal losses over 19,000 USD. I demand a refund of all losses and withdrawal fees. There was no timely reminder of insufficient margin, leading to forced closure and long-term huge losses.

FX9226065702

Within 1 year

Before registering this account, I observed it for a while and it seemed okay. Then the salesman kept persuading me to open an account and deposit money. He chased me every day, so I thought about opening a cent account to try it out. However, the salesman told me to open three accounts for maximum benefit and so on. Therefore, I had no choice but to open two $800 cent accounts. He told me to use 8 times leverage, and I officially began copying trades on the 21st. It was fine on the 21st and 22nd, but on the 23rd when the market was fluctuating by only a few points, the account kept adding positions against the trend up to over 40 lots. As the price continued to rise, the account kept adding positions against the trend, and an account of over 80,000 cents was almost blown up by a fluctuation of a few points. Halfway through when the account was at a floating loss of over 40,000, I felt something was wrong and asked the salesman to help me close all positions at once. He told me he couldn't and I could only wait for the market to end smoothly or the account to be blown. In desperate circumstances, I could only manually stop the orders one by one. Barely managed to save about 40,000 cents of the principal for the two 80,000 cents accounts. The process was too fast. To shirk responsibility, the account manager kept saying that the boss was not responsible. I seriously suspect that I was trapped in a slaughter board, where the platform profits from client losses, regardless of the clients' interests.

7700_Negative

Within 1 year

The frequent quote closures on the Ex platform prevent timely position averaging to lower costs or hedging to preserve capital.

开心7949

Within 1 year

On March 14th, I deposited a total of 3500 USD in the CPT platform. I've never withdrawn any amount from the account. As of March 27th, the total profit across two accounts was 2923 USD. Adding that to my original investment, the total sum is 6423 USD. On March 27th, the platform maliciously froze my account, preventing me from withdrawing funds on the grounds of existing one-minute trades. After we provided a rebuttal with our trade history, they further claimed that we violated the morning trade rules on April 1st. I ask, where have you stated that we can't trade in the morning, or during the Eurpoean session or any other time? I chose CPT because FCA regulates it, providing a measure of fund security. I didn't expect it to come across like a betting platform, taking advantage of profits, not allowing withdrawals, always dependent on their moods. I question, where is the FCA regulation? Is your platform actually regulated by FCA? How can the safety of customer funds be guaranteed? When there are losses, you take it away. When there's a profit, you cite violation of rules to freeze the account and prevent withdrawals. You're even talking about deducting from my initial deposit. Unfreeze my account immediately and return my funds!!